IT Support Technician

GET STAFFED ONLINE RECRUITMENT LIMITED; New Forest; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in IT Infrastructure and Support Services is hiring an IT Support Technician. This full-time role involves resolving customer IT issues, providing exceptional service, and includes a hybrid working model. The package includes competitive salary, ongoing training, company profit share, and great benefits.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Private Medical Insurance including dental

Free Parking

Progression opportunities

Free fruit and refreshments

Qualifications

• Strong enthusiasm for IT.
• Willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Taking calls from customers to resolve IT issues.
• Using remote support tools to fix issues.
• Keeping customers updated throughout the incident life cycle.

Skills

Problem-Solving

Customer Service

Enthusiasm for IT

Job description

IT Support Technician

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package:

• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

About Our Client

Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. Their core services are support-desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.