IT Support Technician

CV Screen; City of Edinburgh; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A well-established professional services firm in Edinburgh is seeking an experienced IT Support Technician. This permanent role offers a salary of up to £31,000 plus excellent benefits, including hybrid working. Responsibilities include providing first and second line support, administering Microsoft 365, and troubleshooting hardware and networks. The ideal candidate will have at least 3 years of IT support experience and a strong knowledge of relevant technologies. A driving license is essential for occasional office travel.

Qualifications

• Minimum 3 years of experience in an IT support role.
• Strong working knowledge of Microsoft 365 and Active Directory.
• Experience supporting networks and servers.

Responsibilities

• Provide first and second line support to internal users.
• Administer Microsoft 365 and troubleshoot user queries.
• Maintain and troubleshoot hardware, networks, and security systems.

Skills

Microsoft 365

Active Directory

Windows 10/11

Job description

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Job Location
- United Kingdom -- Scotland -- Lothian -- City of Edinburgh -- Edinburgh

Job Type
Permanent

Posted
17 July 2025

IT Support Technician Hybrid
Edinburgh | Up to £31,000 + Excellent Benefits

Are you an experienced IT Support Technician looking for your next challenge? This is a fantastic opportunity to join a well-established professional services firm based in Edinburgh. Offering a salary of up to £31,000, hybrid working, and an excellent benefits package, this role supports a dynamic business with multiple offices across Scotland. You'll join a small IT team and be responsible for delivering robust support across both first and second line queries, while contributing to the improvement of IT services company-wide.

Duties & Responsibilities

Provide first and second line support to internal users across multiple sites.

Administer Microsoft 365, including user management and application support.

Maintain and troubleshoot hardware, networks, and security systems.

Support remote access technologies and mobile device management.

Assist with the deployment of new systems and software upgrades.

What Experience is Required

Minimum 3 years of experience in a similar IT support role.

Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory.

Experience supporting networks, servers, and backup/antivirus tools.

Location
Based in Edinburgh, this role is easily commutable from Livingston, Bathgate, Musselburgh, Dalkeith, and Falkirk. A driving licence and access to a car are essential due to occasional travel between offices.

How to Apply
Please apply with your CV sent in confidence to Giselle Whitton at CV Screen. All applications will be handled with strict confidentiality.