Jobs at Royal Mail in United Kingdom

Are you passionate about leading change and want to make a real impact on the future of delivery operations? We're looking for a Change Deployment Manager to join our Operations Transformation Deployment Team. This is a pivotal role in one of the most ambitious transformations in Royal Mail's history, as we shift from a letter-led to a parcel-led business model. Reporting to the Senior Change Deployment Manager, you'll be responsible for deploying transformational change across delivery units. Whether leading revisions or supporting commercial projects, you'll ensure high-quality, sustainable change that delivers measurable benefits. You'll work closely with operational managers and union representatives to ensure readiness, engagement, and successful implementation.

• Lead and deliver small to medium-sized unit revisions using tools like GeoRoute and Duty Manager.
• Support larger revisions and commercial projects, ensuring alignment with national agreements.
• Collaborate with stakeholders to plan, communicate, and embed change effectively.
• Monitor progress, manage risks, and report on delivery against project milestones.
• Ensure operational readiness through data validation, stakeholder engagement, and training.
• Complete post‑implementation reviews and handovers to business‑as‑usual teams.
• You're a confident communicator and experienced change agent with an understanding of logistical operations. You thrive in a fast‑paced environment and are skilled at influencing, coaching, and managing multiple priorities.

• Experience in Delivery Operations supply chain management, logistics, field services, or similar environments.
• Strong project management, problem‑solving, analytical, and stakeholder engagement skills.
• Proven ability to lead and support organisational change, ideally in unionised settings.
• Solid IT skills, including proficiency in Microsoft Excel, PowerPoint, and other Microsoft 365 tools.
• Familiarity with data analysis platforms (e.g., QlikView or similar) is a plus.
• Knowledge of project or change management methodologies (APM PFQ or Prosci certification desirable).

• Family friendly support—enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
• Discounts and offers—over 800 offers to help you save on groceries, days out, holidays and household bills.
• Supportive and generous company sick pay.
• Your Wellbeing—24/7 access to services and tools to help you get the most out of life, covering physical and mental health, financial and social support and advice. It's free and for everyone.
• Available only to permanent employees.