IT Field Delivery Engineer – Sites & Tech Bar Support

SCC; Leicester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading IT services company in Leicester seeks an IT Field Delivery Engineer to provide support on hardware and software products at customer sites. Responsibilities include diagnosing and repairing IT equipment, managing incidents within service level agreements, and adhering to safety regulations. The ideal candidate will have strong customer-facing skills, relevant certifications, and the ability to work efficiently in a team environment. This role offers a competitive salary and opportunities for professional growth.

Benefits

Competitive base salary

Large company benefits

Broad flexible benefits scheme

Paid-for volunteering days

Career development opportunities

Qualifications

• Full UK driving license (if required).
• Ability to obtain necessary security clearances.
• Ability to work at heights and perform manual handling activities.

Responsibilities

• Diagnose, repair, and maintain hardware across multiple sites.
• Complete operating system / application incidents.
• Communicate effectively with Call Administration and Service Delivery Manager.

Skills

Professional appearance and attitude

Excellent customer-facing skills

Self-motivated with good organizational skills

Relevant technical certifications or equivalent experience

At least CompTIA A+ qualification or equivalent knowledge

Job description

IT Field Delivery Engineer – Sites & Tech Bar Support, Leicester

Client:

SCC

Location:

Leicester

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f47236fa2773

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Contract Type: Permanent

Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year.

Hours: Sites. Days at -.

Interview Process: 1-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Key responsibilities:

• Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers, and peripherals) across multiple sites.
• Complete operating system / application incidents following customer and manufacturer procedures.
• Complete IMAC projects as per customer procedures.
• Communicate effectively with Call Administration and Service Delivery Manager.
• Manage part movements, including RMA generation and physical movement.
• Achieve KPI targets.
• Adhere to local Fire, Security, and Health & Safety regulations.
• Ensure incidents are logged and managed within SLA using the appropriate call management tools.
• Maintain and develop technical skills and knowledge.
• Perform other reasonable tasks as assigned by management.
• Participate in rota coverage and work overtime when required.
• Practice quick-win processes and mentor other engineers as needed.
• Comply with company policies and maintain assets in good condition.
• Understand customer policies and produce technical documentation as required.

Skills and experience:

• Professional appearance and attitude.
• Full UK driving license (if required).
• Excellent customer-facing skills.
• Ability to obtain necessary security clearances.
• Self-motivated with good organizational skills.
• Relevant technical certifications or equivalent experience.
• At least CompTIA A+ qualification or equivalent knowledge.
• Ability to work at heights and perform manual handling activities.
• Positive team-oriented behaviors.

About You