IT Support Technician

Kirkland Associates; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company is seeking an IT Support Technician to deliver first and second line support across multiple locations. The role involves diagnosing IT issues, maintaining hardware and software, and supporting applications for staff and partners. Ideal candidates will have IT qualifications, strong communication skills, and a desire to grow within the field.

Qualifications

• GCSEs (Maths & English) grade A–C or equivalent required.
• Minimum Level 2 IT qualification preferred; Level 3 highly desirable.
• Relevant IT certifications like ITIL Foundation and Microsoft certifications are a plus.

Responsibilities

• Provide 1st/2nd line technical support and resolve incidents efficiently.
• Maintain and troubleshoot PCs, laptops, and peripherals.
• Support installation, maintenance, and updates of software and systems.

Skills

Problem-solving

Communication

Organisation

Education

GCSEs (Maths & English) grade A–C or equivalent

Minimum Level 2 IT qualification (e.g., A+, BTEC)

ITIL Foundation

Microsoft certifications

Tools

Active Directory

Microsoft 365

MFA

Windows 10/11

Mobile device management

Job description

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Job Description

The IT Support Technician provides first and second line technical support to staff, partners, and consultants.

Responsibilities include diagnosing and resolving IT issues, maintaining hardware and software, supporting standard and bespoke applications, and contributing to IT operations across multiple office locations as part of the Desk-side Support team.

Key Responsibilities

• Deliver 1st/2nd line support, logging and resolving incidents efficiently.
• Maintain and troubleshoot hardware (PCs, laptops, tablets, phones, printers, etc.).
• Support installation, maintenance, and updates of software and systems.
• Manage user accounts, permissions, and device security.
• Monitor backups and escalate failures as needed.
• Support onboarding/offboarding processes including provisioning and decommissioning equipment and accounts.
• Liaise with third-party vendors for support issues.
• Assist with maintaining IT documentation and inventories.
• Ensure meeting room equipment is operational through routine checks.

Technical Skills

• Experience with helpdesk/ticketing systems.
• Active Directory, MFA, Windows 10/11, and Microsoft 365 support.
• Knowledge of mobile device management (iOS, Intune).
• Understanding of imaging/build processes and backup software.
• Desirable: Legal software, Microsoft Exchange (2019/Online).

Qualifications

• GCSEs (Maths & English) grade A–C or equivalent.
• Minimum Level 2 IT qualification (e.g., A+, BTEC); Level 3 preferred.
• ITIL Foundation and Microsoft certifications desirable.

Other Requirements

• Valid UK driving licence (travel required).
• Strong communication, organisation, and problem-solving skills.
• Professional, proactive, and customer-focused with a desire to grow in IT.

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