IT Support Technician

Brachers LLP; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Brachers, a leading regional law firm, as an IT Support professional! You'll leverage your IT skills in a dynamic environment, providing support to legal teams and clients. With a focus on growth and innovation, this role offers career development opportunities in a supportive culture backed by a competitive benefits package.

Benefits

Competitive benefits package

Social events

Qualifications

• At least one year of experience in helpdesk or IT support role.
• Basic understanding of Microsoft 365 (Outlook, Teams, SharePoint).
• Familiarity with Windows 10/11.

Responsibilities

• Act as the first point of contact for IT support queries.
• Provide troubleshooting for Microsoft 365 applications and hardware/software issues.
• Manage support tickets and user accounts/devices.

Skills

Troubleshooting

Customer Service

Communication

Organizational Skills

Education

Relevant IT training or qualifications

Job description

Are you ready to leverage your IT skills in a dynamic role within the legal sector? Join our team and embark on a rewarding career journey!

• Are you interested in joining an established team that embraces the latest technology to provide efficient and effective service?
• Do you want to join a leading regional firm backed by a national group, dedicated to delivering comprehensive legal support and committed to growth?
• Do you like the sound of a highly competitive benefits package, social events, and more?

The business support teams are pivotal in supporting our fee-earning colleagues to carry out their roles effectively and efficiently. This role offers the opportunity to undertake quality work and develop your career within a reputable legal practice. We are looking for someone with at least one year of experience in a helpdesk or IT support role, a basic understanding of Microsoft 365 (Outlook, Teams, SharePoint), and familiarity with Windows 10/11 and basic troubleshooting.

This is an interesting and challenging role, requiring you to act as the first point of contact for IT support queries via phone, email, or ticketing system. You will provide troubleshooting services and support, including Microsoft 365 applications, password resets, account access, hardware/software issues, equipment setup, support ticket management, user accounts/devices, and system alerts.

The Maidstone team consists of 7 colleagues with various specialisms. You will report to Ian Robertson (IT Operations Manager) and Steve Garbett (Head of Infrastructure and Information Security), working with the team at Brachers and the wider Lawfront group, as well as independently on diverse tasks.

You should have good communication and customer service skills, the ability to follow instructions, work as part of a team, a willingness to learn, and organizational skills to manage multiple tasks. A year's experience in a similar role or relevant training/qualifications is preferred, along with exposure to the IT areas mentioned above.

Why join Brachers - part of Lawfront?

At Brachers, our vision and ambition are driven by our people. You'll find talented individuals with drive and ideas. We see opportunities in challenges, embrace change, and are committed to excellent service, recognized in The Times ‘Best Law Firms List 2025’. We foster an open, supportive, and friendly culture where collaboration and innovation thrive, and staff feedback has earned us an ‘outstanding’ rating from Best Companies and a Top 10 Law Firm to Work For.

In 2025, we joined Lawfront, a national group of leading regional law firms dedicated to comprehensive legal support. With a clear growth vision, we promote a culture of teamwork and ambition. We seek motivated, driven individuals with a positive attitude to join our journey.

Apply now; we reply to all candidates.