IT Support Technician

MFK Recruitment; Faringdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A well-established client in Faringdon seeks a 1st Line IT Support Technician to manage incidents and customer requests, ensuring high service levels. Ideal candidates will have experience in IT support roles, strong customer service skills, and a desire for career advancement. Personalised training, Microsoft and Google courses, and additional performance-related benefits will be available.

Benefits

Personalised training platform

Microsoft and Google training courses

Company healthcare available

Monthly performance-related incentives

Social & team building activities

Qualifications

• Minimum of 6+ months experience in an IT Support role.
• Exceptional customer service skills required.
• Experience working with SLAs and managing priorities.

Responsibilities

• Manage all incidents and customer requests from receipt to resolution.
• Ensure service level agreement standards are met.
• Complete admin paperwork and documentation promptly.

Skills

Customer service skills

Ability to manage multiple priorities

Experience in IT Support

Experience with SLAs

Tools

Windows Server

Active Directory

Office 365 Admin

Job description

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.

MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.

1st Line IT Support Technician – main responsibilities:

• To manage all incidents and customer requests from receipt to resolution and closure
• To ensure service level agreement standards are met
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process
• Accurately plan and organise a working week
• Review scorecard weekly with Team Lead

1st Line IT Support Technician – skills & experience:

• Minimum of 6+ months of experience in an IT Support role
• Experience in using Windows Server/Active Directory
• Experience in using Office 365 Admin
• Exposure to Cloud support (desirable)
• Experience working with SLA’s
• Able to effectively manage multiple priorities
• Exceptional customer service skills
• Experience in a customer-facing role

Some highlights of working with my client:

• Personalised training platform
• Skills assessment and personalised progression plans
• Microsoft Gold Partner and Google Partner
• Microsoft and Google training courses, accreditations and exams
• One-to-One training
• Company healthcare available
• Monthly performance-related incentives – including additional holiday days and vouchers
• Social & team building activities