IT Support Technician

Vita Group; Alderley Edge; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Vita Group seeks an experienced IT Support Technician in Alderley Edge to provide exceptional 1st and 2nd line support. With a commitment to quality service, this role involves troubleshooting, maintaining IT systems, and ensuring customer satisfaction. Employees enjoy a nurturing environment that promotes professional growth and flexible working hours.

Benefits

22 days paid holiday, rising to 25

Flexible working hours

Access to Perkbox for lifestyle perks

Royal London Pension contribution

Annual parties and events

Career Development programs

24/7 Employee Assistance

Qualifications

• Experience managing the full suite of Office 365 apps.
• Detail-oriented individual with customer service focus.
• Adapts to technical challenges and prioritizes queries efficiently.

Responsibilities

• Respond to 1st and 2nd line technical support queries.
• Drive service improvements and maintain SLA agreements.
• Manage routine configuration and installation of software.

Skills

Office 365 admin & management

Customer facing experience

Desktop support – Win11 & MacOS

ITIL Foundation knowledge

Azure Active Directory maintenance

VOIP Telephony

Mobile device management

Education

ITIL certification

Tools

IT service desk tools

Job description

IT Support Technician – Alderley Edge, Cheshire

Salary: £28-32,000 per annum, subject to experience

Hours Per Week: 40 Hours per week

Working Patterns: Monday – Friday, flexible working hours. 1 day per week working from home if required.

Vita Group is an intelligence driven platform creating tomorrow’s city living. It’s represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita’s principal commitment to its people is to inspire and empower and it’s something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities. We are looking to appoint an experienced and enthusiastic IT Service Technician to join us in a new role within our department.

Our Brands Vita Group Vita Student Union Uhaus House of Social House of Social Food Hall Dough Religion

Our IT Support Technician

Will respond to 1st and 2nd line technical support queries in a professional and efficient manner, maintaining a high degree of customer service at all times.

• Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
• Prioritise incoming queries.
• Answer calls, deal with email requests, face to face/ at desk support, remote support for teams outside Head Office.
• Drive service improvements and add value to processes.
• Follow and understand ITIL based Operational Lifecycle procedures (incident, problem, change, configuration, asset, etc.) to ensure a cost effective and efficient service to the Customer.
• Ensure all SLA’s are met.
• Escalate technical issues when required
• General IT administration (telephone support, technical queries etc.)
• Carry out routine configuration and installation of software and hardware.
• Provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer.
• Recommend opportunities to improve working practices and team performance.
  
  

Professional Experience

Who We’re Looking For

• Customer facing experience dealing with both internal and external stakeholders
• Office 365 admin & management – experience of full suite of apps including OneDrive, Exchange, Teams, Yammer.
• Azure Active directory maintenance
• Desktop support – Win11 & MacOS
• Device management & monitoring – Entra ID
• ITIL – Foundation level knowledge, ideally with certification
• IOS/IPhone/IPad support and configuration
• IT service desk tools – eg FreshService, remote desktop support
• LAN/WLAN admin – HP Procurve, Cisco Meraki (desirable)
• VOIP Telephony (desirable)
• Mobile device management (desirable)
  
  

Personal Characteristics

• We’re seeking a detail-oriented and adaptable individual who can demonstrate a meticulous attitude towards daily tasks.
• You must be a team player and have a positive attitude with a thirst for knowledge.
• Confident with a friendly and personable attitude
• Passionate about your craft and self-learning
• A real team player whose naturally good at communicating.
• Happy to ask for help and enjoy helping others.
• Self-motivated individual.
  
  

In return, we will provide the experience and exposure within the business group to help develop skill sets and hone expertise for career progression.

Why work for us…….

Vita’s nurturing environment encourages colleagues to develop, perform and excel at what they do and provide plenty of opportunities for career progression. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)

Flexible Working Hours – Monday to Friday, with an option to work from home 1 day per week.

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.