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Operations & Customer Service
Résumé du poste
A leading financial institution in Malaysia is looking for a motivated individual to join the branch team as a Customer Service Executive. The role involves engaging with walk-in customers, processing transactions, and identifying financial needs for potential cross-selling opportunities. Candidates should have experience in customer interaction and handling transactions. A degree in Banking, Finance, or Business Studies is preferred. Join us and contribute to enhancing customer service and supporting the Bank's digital transformation efforts.
Qualifications
- Proven experience in customer interaction, cash handling, transaction processing, and/or sales.
- All levels of Certifications/Degree - Banking, Finance, Business Studies or related field is preferred but other Degree backgrounds are encouraged to apply too.
Responsabilités
- Provide superior, efficient, and professional customer service to all walk-in customers to achieve expected Customer Satisfaction scores.
- Proactively recommend and cross-sell the Bank’s products and services.
- Accurately accept and process various banking transactions in a timely manner.
- Assist in carrying out Branch Risk Control Self-Assessment through sample checking.
Connaissances
Formation
We are seeking a highly motivated and customer-focused individual to join our branch team. In this role, you will be the frontline face of the Bank, engaging with walk-in customers to seamlessly process transactions while identifying and discussing their financial needs for cross-selling opportunities. The ideal candidate will be dedicated to delivering superior customer service, maintaining high operational standards, and actively contributing to the Bank’s sales goals and digital transformation initiatives.
- Provide superior, efficient, and professional customer service to all walk-in customers to achieve expected Customer Satisfaction (CSAT) scores.
- Proactively recommend and cross-sell the Bank’s products and services, carrying clear targets for key products such as CASA (Current Account Savings Account), Fixed Deposits, Personal Loans, Credit Cards, and other portfolio sales.
- Perform the Meeter-Greeter/Navigator role as required to direct customer flow and provide initial assistance.
- Support the Bank's Digital Transformation by encouraging the use of digital channels and the migration of Over-The-Customer (OTC) transactions.
- Occasionally step out of the branch to meet customers for service or sales discussions.
- Accurately accept and process various banking transactions (deposits, withdrawals, remittances, etc.) in a timely manner.
- Adhere strictly to all Bank internal Standard Operating Procedures (SOPs) and comply with Bank-defined transaction limits and staff rotation guidelines.
- Assist in carrying out Branch Risk Control Self-Assessment (RCSA) through sample checking and effective rectification.
- Be on stand-by for weekend Sales & Service Team (SST) activities and perform Relief CSOM/2nd Liner functions as and when applicable.
- Maintain confidentiality of customer and Bank information and observe the Bank’s Code of Conduct & Ethics.
- Based in Malaysia is preferred
- Proven experience in customer interaction, cash handling, transaction processing, and/or sales.
- All levels of Certifications/Degree - Banking, Finance, Business Studies or related field is preferred but other Degree backgrounds are encouraged to apply too.
https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/KK2-JALAN-HAJI-SAMAN-KK-BR/Executive---Business-Channels--Operations---Customer-Service-_JR0000022830
https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.