Growth & Operations Leader (Sales & Service)

Trades Workforce Solutions; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Head of Sales & Operations to lead a high-performance organization. The role involves enhancing sales conversion and operational efficiency while ensuring exceptional service quality. Candidates should have at least 8–10 years in B2C sales, strong leadership skills, and experience in sales process design. This position offers an opportunity to shape the direction of the sales and operations teams in a dynamic environment.

Qualifications

• Minimum 8–10 years of experience in B2C sales and operations, preferably in education.
• Demonstrated success in improving sales conversion.
• Strong leadership with ability to develop teams.

Responsibilities

• Lead and develop the Sales and Operations teams.
• Optimize sales processes to improve B2C conversion.
• Enhance operational workflows for efficiency.

Skills

Leadership

Sales process design

Customer service standards

Analytical skills

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

CRM systems

Job description

A leading recruitment firm in Malaysia is seeking a Head of Sales & Operations to lead a high-performance organization. The role involves enhancing sales conversion and operational efficiency while ensuring exceptional service quality. Candidates should have at least 8–10 years in B2C sales, strong leadership skills, and experience in sales process design. This position offers an opportunity to shape the direction of the sales and operations teams in a dynamic environment.