Assistant Manager, e-Commerce

HABIB Group; Hulu Kelang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A prominent e-Commerce firm in Malaysia is seeking an Assistant Manager, e-Commerce to oversee its e-Commerce operations. The role involves leading e-Commerce strategies, analyzing sales trends, and managing a team to drive revenue growth. Candidates should have 4-6 years of experience in e-Commerce or similar roles, with strong analytical and leadership skills. This position offers an opportunity to significantly impact the company's digital sales initiatives.

Qualifications

• Minimum 4–6 years of experience in e-Commerce or related digital roles.
• At least 1 year in a supervisory or managerial capacity.
• Knowledge of major e-Commerce platforms and digital marketing tools.

Responsibilities

• Lead and execute e-Commerce strategies.
• Analyze online shopper behavior and sales trends.
• Oversee content activation and site merchandising.
• Track and report key performance metrics.

Skills

Analytical skills

Leadership

Communication

Data-driven decision making

Stakeholder management

Education

Bachelor’s degree in marketing, Business, Digital Commerce, or related field

Tools

Google Analytics

Meta Business Suite

Shopify

Job description

Job Summary

The Assistant Manager, e-Commerce is responsible for overseeing the overall performance of HABIB Group’s e-Commerce business. This includes driving revenue growth, ensuring the strategic execution of digital sales and marketing initiatives, and managing the e-Commerce team.

Job Responsibilities

• Lead and execute e-Commerce strategies that align with business goals, encompassing customer acquisition, conversion, retention, and revenue growth.
• Analyze online shopper behavior, sales trends, and digital metrics to identify opportunities for improvement and innovation.
• Work closely with the team to plan and execute campaigns that meet or exceed monthly sales targets.
• Oversee content activation, site merchandising, and promotional strategies in alignment with marketing calendars and seasonal campaigns.
• Ensure a consistent and compelling brand presence across e-Commerce platforms.
• Track, analyze and report key performance metrics across platforms (conversion rate, sales growth, traffic sources, ROI, etc.).
• Translate data into actionable insights to improve digital performance and customer experience.
• Stay updated with trends, algorithm updates, and platform features to ensure we are updated with new trends.
• Identify, recruit, and onboard affiliates and content creators to promote our products. Maintain strong relationships and ensure consistent performance through clear KPIs.
• Come up with strategies to help affiliates drive higher sales & curate assortments based on affiliates.
• Supervise and mentor the e-Commerce team, ensuring timely execution of tasks and personal development.
• Liaise closely with cross-functional departments (Marketing, Retail, Operations, Customer Service, IT) to ensure a cohesive e-Commerce strategy.
• Build and maintain strong relationships with e-Commerce partners.
• Ensure best-in‑class customer journey and service across all digital touchpoints.

Job Requirements

• Bachelor’s degree in marketing, Business, Digital Commerce, or related field.
• Minimum 4–6 years of experience in e-Commerce or related digital roles, with at least 1 year in a supervisory or managerial capacity.
• Strong analytical and numerical skills; confident in data‑driven decision making.
• Demonstrated experience in stakeholder management, project coordination, and cross‑functional collaboration.
• Results‑driven with a passion for digital growth and performance optimization.
• Excellent leadership, communication, and team management skills.
• Knowledge of major e-Commerce platforms, digital marketing tools, and analytics software (e.g., Google Analytics, Meta Business Suite, Shopify, etc.).