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Senior MES Support Engineer - 24/7 On-Call Support
Job summary
A leading technology company is seeking an Application Support Engineer for their team in Malaysia. The candidate will serve as the technical expert for Manufacturing Execution System (MES) issues, requiring strong problem-solving and communication skills in English and Mandarin. Responsibilities include managing problem resolution, preparing technical documents, and providing 24/7 support. A university degree in Computer Science or equivalent and experience in technical support are essential. Join a diverse team and help shape the future!
Benefits
Qualifications
- University degree in Computer Science, Computer Engineering, or equivalent.
- Fluent in English with communicative proficiency in Mandarin.
- Demonstrated experience in the Manufacturing Execution System (MES) industry.
- Significant experience in customer-facing technical support roles.
Responsibilities
- Develop knowledge of Siemens DISW MES software and resolve problems.
- Manage the problem resolution lifecycle and set customer expectations.
- Prepare and deliver technical papers and presentations.
- Guide junior support engineers and demonstrate independent judgment.
- Provide weekly rotating 24/7 on-call support.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.