Assistant Boutique Manager

The SWATCH Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned luxury watchmaker seeks a Sales Associate in Kuala Lumpur to deliver exceptional client experiences and manage inventory effectively. Responsibilities include personal shopping assistance, achieving sales targets, supporting management activities, ensuring accurate documentation, and overseeing customer service. Successful candidates will thrive in a team-oriented environment and excel in customer relations while maintaining operational excellence.

Responsibilities

• Provide personalized shopping experience, ensuring each client feels valued and engaged.
• Meeting sales targets by identifying customer needs and recommending suitable products.
• Supporting the Boutique Manager in tracking sales performance and motivating the team.
• Perform stock and cash count according to the operating procedure.
• Ensure daily banking in of cash and inform Management of discrepancies.
• Responsible for defective/damaged stock handling.
• Ensure all customer data are entered correctly in CRM.
• Responsible to execute customer loyalty program/activities.
• Handle customer complaints and report on unusual repairs.
• Oversee walk-in customer repair services.
• Guide staff in providing exemplary quality customer service.
• Ensure all sales and stock reports are accurately compiled and filed.
• Submit reports of staff attendance and overtime claims.

Job description

Job description

Sales Service

• Provide personalized shopping experience, ensuring each client feels valued and engaged.

• Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
• Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.

Inventory Management and Control

• Performs stock and cash count according to the operating procedure.
• Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
• Responsible for defective/damaged stock handling.
• Inventory Management applies to cash, warranty cards and GWPs.

Boutique Housekeeping

• Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.
• Responsible to execute customer loyalty program/activities.
• Handle customer complaints and report to Management on unusual repairs.
• Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
• Guide staff in giving exemplary quality customer service.

Documentation & Reports

• Ensure all sales and stock reports, customers service documents are accurately complied and filed.
• Submits reports of staff attendance, overtime claim in time.
• Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.