Presales Engineer

CDNetworks; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global leading CDN provider in Kuala Lumpur is looking for a dedicated Pre Sales Engineer. This position will ensure high customer satisfaction by troubleshooting the CDN infrastructure and providing technical consultations. The candidate must be proficient in Mandarin, have 3-10 years of experience in customer-facing roles, and a solid understanding of key technical concepts. The job involves developing proposals and delivering product demonstrations while coordinating with various teams. Attractive employee benefits include travel allowance and medical insurance.

Benefits

Travel allowance

Overtime claims

Employee of the Month Awards

Long Service Award

Leave encashment option

Birthday gift vouchers

Medical Insurance

Wellness reimbursement

Convenient office location

Qualifications

• 3-10 years' experience in customer-facing pre-sales or post-sales position.
• Basic knowledge of Linux and networking fundamentals.
• Ability to travel local & international.

Responsibilities

• Provide technical consultation and qualification to prospective customers during pre‑sales engagement.
• Develop technical solution design documents and proposals.
• Deliver effective product demonstrations to articulate solutions.

Skills

Proficiency in Mandarin (both written and spoken)

Customer-facing experience

Understanding of technical concepts (CDN, DDoS, TCP/IP)

Job description

Overview

CDNetworks’ Pre Sales Engineer ensures a high level of customer satisfaction by monitoring, maintaining, troubleshooting our global CDN infrastructure; handling customer support issues promptly, effectively and conclusively to ensure smooth performance and availability of our services.

Job Responsibility

• Partner with the Sales team to provide technical consultation and qualification to prospective customers during pre‑sales engagement process including technical trial evaluations, technical objection handling, onsite troubleshooting and customer follow‑up activities.
• Develop technical solution design documents and technical proposal write‑ups to drive Proof‑of‑Concepts and provide compliance response to RFQs and tenders.
• Deliver effective product demonstrations/presentations in order to articulate how to incorporate CDNetworks’ Security solutions into customers’ architecture and operations to derive business value.
• Work closely with Product Management, Engineering and Business teams to convey customer feedback as input to CDNetworks’ technology roadmaps.

Requirements

• Proficiency in Mandarin (both written and spoken).
• Open to those with 3-10 years' working experience in customer‑facing pre‑sales or post‑sales position.
• Good understanding of technical concepts such as CDN, DNS, HTTP, DDoS, TCP/IP etc.
• Basic knowledge of Linux and networking fundamentals.
• Must be able to travel local & international.

Additional Information

• Travel allowance
• Overtime claims
• Employee of the Month Awards
• Long Service Award
• Leave encashment option
• Birthday gift vouchers
• Medical Insurance
• Wellness reimbursement
• Office conveniently located near to public transport

About Us

As a global‑leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra‑low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result‑oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!