Sales jobs in United States

**Summary:**

We are seeking a dynamic and customer-focused Account Manager to join our team in Selangor, Malaysia. The Account Manager will be responsible for managing customer accounts, providing exceptional customer support, resolving issues, and driving sales through effective communication and problem-solving skills.

**Key Responsibilities:**

Customer Interaction:

• Serve as the primary point of contact for customers, responding to inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and company policies.
• Utilize computer skills to maintain accurate records and manage customer data
• Multitask efficiently to handle multiple customer accounts simultaneouslyOrder Proces

Order Processing:

• Process customer orders promptly and accurately, ensuring that all details are correctly entered into the system on the same day.
• Issue job tickets, attaching samples if applicable, and ensure that all documents, such as job tickets and customer purchase orders, are accurate and properly filed.
• Track orders and update customers on the status of their orders, including delivery schedules.
• Work closely with other departments (e.g., Sales, Production) to ensure seamless service delivery and resolve customer issues.

Issue Resolution:

• Address and resolve customer complaints and concerns in a timely manner.
• Coordinate with relevant departments to find solutions and ensure customer satisfaction.

Customer Feedback:

• Gather and document customer feedback to identify areas for improvement.
• Provide feedback on management on customer trends and areas needing attention.

Pricing and Documentation:

• Ensure pricing on purchase orders and quotations are accurate.
• Advise customers on delivery by checking and updating the CERM system according to production schedules.
• Follow up with customers on artwork approvals, pricing inquiries, and other related matters.

**Benefits**

• EPF, SOCSO, EIS
• Medical Claims
• Medical Insurance
• Cash rewards for good performers
• Career growth & stable company