We are seeking a detail-oriented and proactive Tour Operations Executive to coordinate and manage tour packages, ensuring seamless travel experiences for our clients. The ideal candidate must be fluent in both English and Mandarin (written and spoken), as the role requires frequent communication with suppliers, hotels, and vendors in Mainland China.
Key Responsibilities:
We are seeking a detail-oriented and proactive Tour Operations Executive to coordinate and manage tour packages, ensuring seamless travel experiences for our clients. The ideal candidate must be fluent in both English and Mandarin (written and spoken), as the role requires frequent communication with suppliers, hotels, and vendors in Mainland China.
Key Responsibilities:
1. Tour Planning & Coordination:Research, design, and develop attractive tour itineraries in collaboration with suppliers.
Liaise with hotels, transport providers, guides, and activity operators (primarily in Mainland China) to secure bookings and confirm arrangements.
Ensure all tour components (flights, accommodations, transfers, activities) meet company standards and client expectations.
Communicate effectively with Mandarin-speaking suppliers in Mainland China via email, phone, and messaging platforms (WeChat, WhatsApp).
Negotiate contracts, rates, and terms with suppliers to ensure cost efficiency.
Resolve any operational issues (last-minute changes, cancellations, emergencies) promptly.
Assist sales teams in providing accurate tour information to clients.
Prepare and distribute pre-departure documents (itineraries, vouchers, travel advisories).
Handle customer inquiries and complaints related to tour operations professionally.
Ensure all tours comply with LHDN e-invoicing requirements (NRIC, customer details, etc.).
Maintain accurate records of bookings, payments, and supplier agreements.
Assist in preparing reports on tour performance, costs, and feedback.
Mandarin Proficiency: Must be fluent in written and spoken Mandarin to negotiate and communicate with Mainland China suppliers.
Experience: Minimum 1–2 years in tour operations, travel agency, or hospitality.
Skills:
Strong organizational and multitasking abilities.
Excellent negotiation and problem-solving skills.
Proficient in travel booking systems (e.g., Travel Exersoft, Amadeus, or similar).
Personality: Proactive, adaptable, and customer-focused.
Opportunity to work in a dynamic travel environment.
Engage with international suppliers and expand industry networks.
Competitive salary and travel perks.
Salary match Number of applicants Skills match
Your application will include the following questions:
Roystar Travel & Tours Sdn Bhd is ISO 9001: 2000 certified travel agency. In line with our continuous growth and expansion, we invite qualified personnel to fill the positions.
Roystar Travel & Tours Sdn Bhd is ISO 9001: 2000 certified travel agency. In line with our continuous growth and expansion, we invite qualified personnel to fill the positions.
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What can I earn as an Operations Executive
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.