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Travel jobs in Malaysia

Manager – Client Acquisition & Engagement

Manager – Client Acquisition & Engagement
Holiday Tours & Travel Malaysia
George Town
MYR 60,000 - 80,000
Urgently required
Yesterday
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Executive - Client Engagement

Executive - Client Engagement
Holiday Tours & Travel Malaysia
George Town
MYR 30,000 - 50,000
Urgently required
3 days ago

Front Office Assistant

Front Office Assistant
Ming Star Hotel & Travel Sdn Bhd
Terengganu
MYR 20,000 - 100,000
Urgently required
5 days ago

Sales Consultant Malaysia

Sales Consultant Malaysia
Intrepid Travel
Kota Kinabalu
MYR 150,000 - 200,000
Urgently required
5 days ago

Financial Accounting & Reporting (Accounting)

Financial Accounting & Reporting (Accounting)
Taiwanmania.com International Travel Service Co., Ltd.
Malaysia
MYR 60,000 - 80,000
Urgently required
5 days ago
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Project Marketing (Disney, Universal Studio, Tourism Bureau)

Project Marketing (Disney, Universal Studio, Tourism Bureau)
Taiwanmania.com International Travel Service Co., Ltd.
Malaysia
MYR 100,000 - 150,000
Urgently required
5 days ago

Partnership Assistant Manager, SEA, NA & Oceania

Partnership Assistant Manager, SEA, NA & Oceania
Taiwanmania.com International Travel Service Co., Ltd.
Malaysia
MYR 20,000 - 100,000
Urgently required
5 days ago

Treasury Specialist - Fluent in Chinese and English

Treasury Specialist - Fluent in Chinese and English
Taiwanmania.com International Travel Service Co., Ltd.
Malaysia
MYR 100,000 - 150,000
Urgently required
5 days ago
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Electrical Specialist ( Willing to travel Oversea)

Electrical Specialist ( Willing to travel Oversea)
SunGrid Technology Solution Sdn Bhd
Bukit Mertajam
MYR 150,000 - 200,000

Assistant P2P Travel and Expenses

Assistant P2P Travel and Expenses
Michael Page
Malaysia
MYR 20,000 - 100,000

Personal Assistant

Personal Assistant
Yes Travel & Holidays Sdn Bhd
Kuala Lumpur
MYR 20,000 - 100,000

Product Account Management Executive - Fluent in Mandarin and English

Product Account Management Executive - Fluent in Mandarin and English
Taiwanmania.com International Travel Service Co., Ltd.
Malaysia
MYR 100,000 - 150,000

Travel & Expense Solutions Specialist (Mandarin Speaker)

Travel & Expense Solutions Specialist (Mandarin Speaker)
Roche
Petaling Jaya
MYR 40,000 - 60,000

Travel and A&H - Claims Examiner

Travel and A&H - Claims Examiner
AIG
Kuala Lumpur
MYR 100,000 - 150,000

Product Technology Consultant - Agency Sales

Product Technology Consultant - Agency Sales
Sabre
Kuala Lumpur
MYR 60,000 - 90,000

Senior Sales & Account Management Specialist

Senior Sales & Account Management Specialist
Sabre
Kuala Lumpur
MYR 80,000 - 120,000

Software Engineer ( I and II)

Software Engineer ( I and II)
AirAsia
Kuala Lumpur
MYR 40,000 - 72,000

Senior Manager / Manager, Customer Experience (OM)

Senior Manager / Manager, Customer Experience (OM)
Klook Travel Technology Limited
Kuala Lumpur
MYR 60,000 - 80,000

Content operation manager/ Product operation manager

Content operation manager/ Product operation manager
Klook
Kuala Lumpur
MYR 100,000 - 150,000

Executive Assistant

Executive Assistant
DXC Technology
Petaling Jaya
MYR 60,000 - 80,000

Product Content & UX Associate

Product Content & UX Associate
Klook
Kuala Lumpur
MYR 150,000 - 200,000

Product Technology Consultant - Agency Sales

Product Technology Consultant - Agency Sales
4011 Sabre Travel Network (Mal
Kuala Lumpur
MYR 80,000 - 120,000

Senior Sales & Account Management Specialist

Senior Sales & Account Management Specialist
4011 Sabre Travel Network (Mal
Kuala Lumpur
MYR 60,000 - 80,000

Associate Manager, Marketing & Business Analytics

Associate Manager, Marketing & Business Analytics
Klook Travel Technology Limited
Kuala Lumpur
MYR 60,000 - 80,000

Senior Associate / Associate Manager, Pricing & Revenue Management

Senior Associate / Associate Manager, Pricing & Revenue Management
Klook Travel Technology Limited
Kuala Lumpur
MYR 45,000 - 65,000

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Travel Agency jobs

Manager – Client Acquisition & Engagement

Be among the first applicants.
Holiday Tours & Travel Malaysia
George Town
MYR 60,000 - 80,000
Be among the first applicants.
2 days ago
Job description
JOB ROLE

The Manager – Client Acquisition & Engagement is responsible for driving business growth by acquiring high-value corporate clients, strengthening long-term partnerships, and ensuring exceptional service delivery across the client portfolio. This role leads strategic sales and engagement initiatives, oversees the fulfilment of client service level agreements (SLAs), manages a high-performing account team, and identifies opportunities to deepen relationships and maximise revenue. The objective is to position the company as the preferred travel management partner through consistent value creation, service excellence, and innovative solutions.

JOB RESPONSIBILITIES

Strategic Client Acquisition:

  • Develop and execute sales strategies to target potential corporate customers across various industries within the assigned territory.
  • Build and maintain strong executive-level relationships with key decision-makers and influencers.
  • Lead contract negotiations, pricing proposals, and responses to RFIs and RFPs to secure new business.
  • Actively participate in business development meetings and industry networking opportunities to expand market reach.
  • Monitor and analyse market trends, client needs, and competitor activities to identify opportunities and inform sales strategies.
  • Provide accurate input for sales forecasts, pipeline reporting, and business performance updates.

Client Engagement & Account Management:

  • Serve as the primary contact for assigned corporate accounts, ensuring alignment with client objectives and policies.
  • Proactively manage client relationships to enhance satisfaction, loyalty, and account longevity.
  • Collaborate with cross-functional teams (operations, finance, service delivery) to ensure seamless onboarding and ongoing service excellence.
  • Monitor account P&L, track budgets, and ensure performance meets or exceeds revenue and profitability targets.

Service Excellence & SLA Compliance:

  • Ensure adherence to agreed SLAs, travel policies and credit policies across all accounts.
  • Drive a culture of continuous improvement in client servicing processes.
  • Conduct regular account reviews with the clients to assess performance, gather feedback, and align on objectives.
  • Maintain accurate and timely documentation of client interactions in the CRM system.

Team Leadership & Development:

  • Lead, coach, and develop a high-performing client engagement and acquisition team.
  • Foster a collaborative, accountable, and results-driven team culture.
  • Provide training and mentoring to ensure ongoing skills enhancement and career growth.

Portfolio Growth & Value Creation:

  • Identify and execute upselling and cross-selling initiatives to increase client spend and service adoption.
  • Introduce new service offerings and solutions to meet evolving client needs.
  • Analyse account performance data to uncover opportunities and recommend targeted strategies for growth.

Stakeholder Management & Collaboration:

  • Build strong internal and external stakeholder relationships to support service delivery.
  • Act as the primary escalation point for client issues and ensure swift resolution.
  • Align internal terms to client objectives through clear communication and shared KPIs.

Forecasting & Market Insight:

  • Deliver accurate revenue forecasts and performance reports to senior leadership.
  • Provide insights on market trends, competitive landscape, and client demands to shape business strategy.
  • Perform any other responsibilities assigned by management.
JOB REQUIREMENTS
  • Bachelor’s Degree in Tourism & Hospitality Management, Business Administration, or related field.
  • 5+ years of relevant experience in client engagement, account management, or sales, preferably within the travel industry.
  • Proven track record in managing corporate client relationships and achieving revenue targets.
  • Strong interpersonal skills with a customer service focus.
  • Excellent communication and negotiation skills.
  • Ability to build rapport with clients and internal teams.
  • Strong strategic and analytical thinking skills.
  • Demonstrated experience in contract negotiation, project management, and service delivery oversight.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving capabilities.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
  • Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
  • Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
  • Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online booking platforms).
  • Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
  • Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
  • Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
  • Ability to work under pressure, prioritize tasks, and meet tight deadlines.
  • Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

If this opportunity excites you and you would like to discover more, we would love to meet with you. More importantly, we’re seeking talented individuals who possess a growth mindset, appetite for influencing a team towards positive change and the will to see it through.

HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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