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Travel Consultant
Job summary
A travel services company based in Kuala Lumpur is looking for a skilled individual to deliver reliable travel services and ensure customer satisfaction. The role includes air reservation, ticketing, and making travel arrangements while managing VIP clients. The ideal candidate should have a diploma in a related field, customer service skills, and experience in travel operations. The position offers full training for fresh graduates. Working location is conveniently close to public transport.
Qualifications
- Minimum 5 years of experience in travel operations or customer service preferred.
- Knowledge of airline fares and travel regulations is essential.
- Strong ability to manage VIP clients and complex travel arrangements.
Responsibilities
- Handle customer inquiries and provide travel planning assistance.
- Arrange travel services like hotel bookings and car rentals.
- Provide guidance on visa requirements and assist clients.
Skills
Education
Tools
Job Summary:
Deliver reliable and high-quality travel services to customers in accordance with their travel policies, ensuring customer satisfaction and retention. Serve as a front-line sales representative by promoting travel solutions and supporting organizational revenue goals.
- Air Reservation & Ticketing: Handle customer inquiries via phone and email, provide travel planning and air fare quotations, confirm reservations, and issue airline tickets accurately and promptly.
- Non-Air Travel Arrangements: Arrange other travel services such as hotel bookings, car rentals, rail tickets, and any additional travel requirements requested by clients.
- Visa Advice & Handling: Provide guidance on visa requirements for different countries and assist clients in obtaining the necessary visas before travel.
- Invoicing: Issue invoices upon completion of travel services and ensure all required management information (MI) is accurately captured for reporting purposes.
- Handling Customers & VIP Clients: Provide exceptional customer service to all clients, including senior management, and manage complex travel arrangements with expertise and professionalism.
- Participation in Travel Fairs: Represent the company at travel fairs and promotional events as required, collaborating with other teams to support marketing initiatives.
- Organizational Initiatives & Ad-Hoc Tasks: Participate in company initiatives, action plans, and cross-department projects, and perform any other tasks assigned by leadership to support organizational development.
- Diploma or Degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
- IATA/UTTA certification is an added advantage.
- Minimum 5 year of experience in travel operations, airline ticketing, or customer service preferred; fresh graduates are welcome as full training will be provided.
- Familiarity with GDS systems (Amadeus, Sabre, Galileo, or similar) is an advantage.
- Knowledgeable of airline fares, ticketing, and travel regulations.
- Strong communication, interpersonal, and customer service skills.
- Ability to handle complex travel arrangements and manage VIP clients professionally.
- Detail-oriented with accuracy in bookings, invoicing, and documentation.
Office location nearby public transport & link-bridge bukit bintang- pavilion .
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.