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Office jobs in Malaysia
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Global Admin & Projects Coordinator
5G-Starlink Pte.
Malacca City
On-site
MYR 100,000 - 150,000
16 days ago
Medical Content Producer & Editorial Specialist
5G-Starlink Pte.
Malacca City
On-site
MYR 60,000 - 90,000
16 days ago
Discover more opportunities than anywhere else. Find more jobs nowSenior Accountant: Close, Budgeting, Forecasting & Compliance
5G-Starlink Pte.
Malacca City
On-site
MYR 100,000 - 150,000
16 days ago
Connect with headhunters to apply for similar jobsLogistics Data Entry & Documentation Specialist
5G-Starlink Pte.
Malacca City
On-site
MYR 20,000 - 100,000
16 days ago
AML Compliance & Transaction Monitoring Specialist
5G-Starlink Pte.
Malacca City
On-site
MYR 100,000 - 150,000
16 days ago
Strategic Sourcing & Market Analysis Lead
5G-Starlink Pte.
Malacca City
On-site
MYR 40,000 - 60,000
16 days ago
Office Manager: Streamlined Admin & Operations Lead
5G-Starlink Pte.
Malacca City
On-site
MYR 100,000 - 150,000
16 days ago
Remote Full Cycle Recruiter/ Sr Key Account Manager/ Partner Malaysia
Devop.One
Kuala Lumpur
Remote
MYR 100,000 - 150,000
16 days ago
Compensation & Benefits Data Specialist
5G-Starlink Pte.
Malacca City
On-site
MYR 100,000 - 150,000
16 days ago
Customer Service Specialist
5G-Starlink Pte.
Malacca City
Hybrid
MYR 100,000 - 150,000
Full time
16 days ago
Job summary
A leading company in telecommunications seeks a Customer Service Specialist in Malaysia. The role involves handling inbound and outbound contacts and resolving customer issues. Candidates must have at least a Higher Secondary education and 1-2 years of relevant experience, along with good communication skills. This position requires working in shifts and offers a hybrid working arrangement, meaning employees will not work from home all the time.
Qualifications
- 1-2 years of experience in customer service or related field, preferably in E-commerce/Retail.
- Ability to work in rotational shift environment.
- Proficient in English and Bahasa.
Responsibilities
- Handle inbound and outbound contacts via chats, emails, social media, and calls.
- Resolve product or service problems by clarifying customer complaints.
- Provide quality service to internal and external customers.
Skills
Interpersonal skills
Communication skills
Customer service principles
Typing speed (30 wpm)
Microsoft Windows
Education
Higher Secondary/STPM/'A' Level/Pre-U/Diploma
Job description
About the job Customer Service Specialist
Job Responsibility
- Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
- To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
- To ensure and provides quality service to both internal and external customers
- To maintain customer records by updating account information
- Record details of inquiries, comments, and complaints
- Contributes to team effort by accomplishing related results as needed
- To adhere to and comply with the duty roster set by the Supervisor
- To complete any other tasks assigned by the management from time to time
Job Requirements
- VACANCIES: 5 positions
- INTAKE: FEB 2023.
- BASIC SALARY: RM2300 - RM 2500
- WORKING HOURS/DAYS: FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS,
- WORKING SHIFT: 2 ROTATIONAL SHIFTS |9:00 AM - 6:00 PM|12:00 PM - 9:00 PM|
- LOCATION: REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya. Shuttle van provided to & from the LRT station)
- MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement
- THIS IS NOT 100% WFH JOB.
Requirements
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
- At least 1 or 2 years (s) of working experience in the related field, preferably in the E-commerce/Retail industry
- Able to work in a rotational shift environment (5-day work-week)
- Able to start IMMEDIATELY
- Have knowledge of customer service principles and practices
- Possess good interpersonal and communication skills
- Fast learner and self-motivated
- Team-oriented and service minded
- Careful, patient, and able to work under pressure
- Able to work according to the monthly roster including public holidays
- Understand the basic operation of computer software applications
- Requires minimal 30 wpm typing speed
- Required skill(s): Microsoft Windows
- Proficient in English and Bahasa.
- Must be willing to return to the office as & when required
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.