Customer Service Specialist

5G-Starlink Pte.; Malacca City; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading company in telecommunications seeks a Customer Service Specialist in Malaysia. The role involves handling inbound and outbound contacts and resolving customer issues. Candidates must have at least a Higher Secondary education and 1-2 years of relevant experience, along with good communication skills. This position requires working in shifts and offers a hybrid working arrangement, meaning employees will not work from home all the time.

Qualifications

• 1-2 years of experience in customer service or related field, preferably in E-commerce/Retail.
• Ability to work in rotational shift environment.
• Proficient in English and Bahasa.

Responsibilities

• Handle inbound and outbound contacts via chats, emails, social media, and calls.
• Resolve product or service problems by clarifying customer complaints.
• Provide quality service to internal and external customers.

Skills

Interpersonal skills

Communication skills

Customer service principles

Typing speed (30 wpm)

Microsoft Windows

Education

Higher Secondary/STPM/'A' Level/Pre-U/Diploma

Job description

About the job Customer Service Specialist

Job Responsibility

• Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
• To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
• To ensure and provides quality service to both internal and external customers
• To maintain customer records by updating account information
• Record details of inquiries, comments, and complaints
• Contributes to team effort by accomplishing related results as needed
• To adhere to and comply with the duty roster set by the Supervisor
• To complete any other tasks assigned by the management from time to time
  

Job Requirements

• VACANCIES: 5 positions
• INTAKE: FEB 2023.
• BASIC SALARY: RM2300 - RM 2500
• WORKING HOURS/DAYS: FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS,
• WORKING SHIFT: 2 ROTATIONAL SHIFTS |9:00 AM - 6:00 PM|12:00 PM - 9:00 PM|
• LOCATION: REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya. Shuttle van provided to & from the LRT station)
• MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement
• THIS IS NOT 100% WFH JOB.
  

Requirements

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
• At least 1 or 2 years (s) of working experience in the related field, preferably in the E-commerce/Retail industry
• Able to work in a rotational shift environment (5-day work-week)
• Able to start IMMEDIATELY
• Have knowledge of customer service principles and practices
• Possess good interpersonal and communication skills
• Fast learner and self-motivated
• Team-oriented and service minded
• Careful, patient, and able to work under pressure
• Able to work according to the monthly roster including public holidays
• Understand the basic operation of computer software applications
• Requires minimal 30 wpm typing speed
• Required skill(s): Microsoft Windows
• Proficient in English and Bahasa.
• Must be willing to return to the office as & when required