Jobs at 99 Speedmart in Malaysia

Last Updated on 30 Jun '25
Expiring on 22 Jan '26

UP TO RM 3900 / month

The Section Manager is responsible for maintaining operational excellence in the store, supporting the Store Manager in achieving sales targets, managing a positive P&L, and ensuring full brand compliance. The role fosters a working environment aligned with brand values, promoting teamwork, high performance, and exceptional customer service.

Responsibilities:

• Lead by example in customer service, ensuring standards reflect a strong brand image.
• Review and analyze sales figures to identify opportunities for growth at department and BU levels.
• Challenge teams to improve performance using relevant retail metrics.
• Collaborate with departments to support local sales growth initiatives.
• Analyze competitors to identify and exploit store-level opportunities.
• Drive conversion, average basket, UPT, and maximize sales.
• Schedule monthly and daily store cover based on sales trends.

Commercial & Visual

• Deliver store standards and implement impactful, commercially focused events.
• Ensure product presentation aligns with brand guidelines and seasonal launches.
• Highlight merchandise through effective Visual Merchandising.
• Benchmark standards with peer stores and competitors, creating an aspirational shopping environment.

Stock Management

• Adhere to SOPs for stock management (receiving, cycle counts, transfers, returns, damaged items, etc.) and communicate with relevant departments.
• Ensure proper OPS team cover for replenishment of best sellers and coordinate with Commercial and Merchandiser teams.
• Regularly review top/bottom selling lines and stockholding areas to maximize sales and identify risks.

Service Standards

• Role model exceptional service, generating excitement and commitment.
• Address customer complaints, prioritizing satisfaction.
• Ensure effective replenishment and compliance with company standards.
• Seek and use customer feedback to drive improvements.
• Drive daily internal assessments and ensure all employees complete required service training.

Service Measurements

• Analyze Mystery Shop reports, implement action plans, and challenge teams for improvement.
• Regularly recognize excellent service with clear communication.

Compliance

• Ensure adequate resourcing and thorough knowledge of all compliance issues.
• Keep employees updated on SOPs and implement self-assessment audits.
• Review audit reports and create action plans with management.

Health & Safety

• Deliver a safe trading environment, reviewing risks weekly with the Health and Safety officer.
• Ensure maintenance issues are reported and resolved promptly.
• Regularly review cleaning contractors for compliance with brand standards.

Duty Management

• Train section managers for duty/key holder roles and incident management.
• Ensure adherence to cash management and security procedures.
• Conduct routine checks on stockroom and shop floor, monitor for theft, and deploy staff accordingly.

People Policies and Process

• Implement company policies for absence, leave, and discipline.
• Understand HR policies to drive positive employee behavior.

Voice of Employee

• Engage regularly with employees to promote communication and involvement.

Performance Development (PDR)

• Partner with Store Manager and HRBP to ensure completion of required trainings and participate in performance reviews.

Profitability

• Deliver efficient use of FTE, manage shrinkage, and drive cost improvements.

Requirements

• Minimum 8 years’ experience in fashion retail operations in a managerial role, preferably in fashion/sports retail.
• Strong people management and service orientation.
• Motivated, target- and KPI-driven.
• Experience and passion for fashion brands.
• Commercial acumen, excellent communication, and interpersonal skills.
• Willingness to work retail hours and public holidays.
• Proficient in Microsoft Office and Internet savvy.

• Job Type: Full Time
• Timing / Shifts: Shifts

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