Jobs at Cisco Systems, Inc. in Malaysia

Location:

Area of Interest

Customer Experience

Job Type

Professional

Cloud and Data Center

Job Id

1431330

The role holder provides network consultancy, design, implementation, migration and Day2 operational support to help customers maximize network availability and functionality to achieve their business goals. Activities will include in-depth analysis, design (both for high and lower-level network solutions), deployment, operational support and consultancy. The role holder will be "Cisco's face to the customer as a trusted adviser", working in a fast-paced, high-impact environment as a visible contributor delivering our commitments.

• Support aspects of Data Center network, Campus network, WAN/LAN Networking/Security, Data Center technology, UCS compute and Hyperflex hyperconverged systems from requirements capture/definition through customer.
• Interpret client needs, assess the full requirements, and identify suitable solutions.
• Input to cost/timescale solutions/options and manage expectations as appropriate with the customer.
• Support service delivery and network solution implementation.
• Assist customers with deployment of complex network tools and related Network.
• Build simulated networks in test labs to validate the design and solution.
• Execute all phases of project delivery including plan, design, network staging, implementation, migration, testing, handover, etc.
• Perform troubleshooting, analysis, and diagnosis of complex DC, Campus network infrastructure.
• Build simulated networks in test labs to resolve highly complex problems and compatibility issues.
• Provide Day-2 support and troubleshooting service for network infrastructure related incidents and problems.

CX is a team of outstanding technical guides whose #1 focus is to deliver a world-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

• Understanding of Cisco Application Centric Infrastructure (ACI) solution. Exposure in design, test, implement of ACI solution.
• Understanding of Cisco Software Defined Access architecture and solution. Exposure in design, test, implement of SDA solutions.
• Exposure to DNAC, Wireless, ISE, preferably with hands-on experience. Knowledge of the differences between traditional wireless and SDA wireless, experienced in configuring device profiling, authorization policy, etc. in Cisco ISE.
• Understanding of Cisco SDWAN solution. Knowledge of vManage/vSmart/vBond/vEdge and OMP routing protocol. Understanding centralized/local policy configuration via vManage. Understanding how zero touch provisioning works in SDWAN.
• Understanding of Data Center architectures, experience in planning, design & implementation of Data Center infrastructure.
• Experience with Catalyst series switches and Nexus switches.
• Experience with Cisco compute infrastructure, UCS platform, and Hyperflex hyperconverged systems.
• The ability to perform highly technical L1, L2 and L3 troubleshooting to determine root cause of software or hardware failure issues.
• Excellent communication & interpersonal skills, effective consulting and communication skills.
• Experience in building and designing large & complex Data Center Network Infrastructure, Campus Network Infra, etc.
• Demonstrated industry awareness.
• CCIE in any technology domain (R/S, DC, etc) preferred as an added advantage.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!