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Project Manager
Zusammenfassung
A leading manufacturing company is seeking a Technical Support Engineer in Johor Bahru, Malaysia. The ideal candidate should possess a Bachelor's degree in engineering and have at least 5 years of relevant experience. Responsibilities include providing technical support, conducting product demonstrations, and collaborating with engineering teams. Strong communication and interpersonal skills are essential for success in this role, which involves travel to customer sites for training and support.
Qualifikationen
- Bachelor's degree in an engineering field.
- At least 5 years of experience in technical support, application engineering, or quality management.
- Strong communication and interpersonal skills are crucial.
Aufgaben
- Provide on-site and remote technical support to customers.
- Conduct product demonstrations and training sessions.
- Gather customer feedback and document requirements.
- Travel to customer sites as needed.
- Monitor process batches for quality issues.
- Work with customers and engineering teams on specifications.
- Participate in root cause analysis for quality issues.
Kenntnisse
Ausbildung
- With bachelor's degree in engineering field and at least 5 years of experience in technical support, application engineering, quality management control or a related field is often preferred.
- Strong communication and interpersonal skills are crucial for collaborating with customers and internal teams.
- Provide on-site and remote technical support to customers, assisting with product installation, configuration, and troubleshooting.
- Conduct product demonstrations and training sessions for customers to showcase product capabilities and ensure proper usage.
- Gather customer feedback and document requirements to inform product development and improvements.
- Travel to customer sites as needed to provide support and training.
- Monitor all process batches with quality issues, ensuring that products meet customer specifications from the launch of new products to ongoing quality management.
- Work closely with customers and engineering teams to outline product specifications and ensure compliance with quality standards.
- Involved in root cause analysis and corrective actions for quality issues.
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