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Jobs at Aeon in Malaysia

Senior Executive - Non Performing Loan & Recovery

Aeon Credit Service

Kuala Lumpur
On-site
MYR 200,000 - 250,000
Today
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Senior NPL & Recovery Lead - Collections & Compliance

Aeon Credit Service

Kuala Lumpur
On-site
MYR 200,000 - 250,000
Today
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Mall Leasing & Tenant Growth Specialist

AEON

Ipoh
On-site
MYR 40,000 - 55,000
Today
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Assistant Manager, Leasing - AEON Mall Kinta City

AEON

Ipoh
On-site
MYR 40,000 - 55,000
Today
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Omni-Channel Customer Experience Specialist

Aeon Credit Service

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
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Executive - OMNI Channel (Social Media)

Aeon Credit Service

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
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Brand Social Media Strategist & Growth Lead

Aeon Credit Service

Kuala Lumpur
On-site
MYR 60,000 - 80,000
Today
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Assistant Manager, Social Media Marketing

Aeon Credit Service

Kuala Lumpur
On-site
MYR 60,000 - 80,000
Today
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NPL Repossession & Operations Manager

Aeon Credit Service

Kuala Lumpur
On-site
MYR 100,000 - 130,000
Today
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Manager - Repossession & Operation (NPL & Recovery Dept)

Aeon Credit Service

Kuala Lumpur
On-site
MYR 100,000 - 130,000
Today
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Digital Transformation & Business Solutions Analyst

Aeon Credit Service

Kuala Lumpur
On-site
MYR 75,000 - 95,000
Yesterday
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Business Solutions Specialist

Aeon Credit Service

Kuala Lumpur
On-site
MYR 75,000 - 95,000
Yesterday
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Inbound Credit Management Lead (Customer Care & Compliance)

Aeon Credit Service

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Sr. Executive - Inbound (Credit Management Group)

Aeon Credit Service

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Part-Time Locum Pharmacist — Health Checks & Stock Control

AEON

Shah Alam
On-site
MYR 20,000 - 100,000
2 days ago
Be an early applicant

Part-Time Locum Pharmacist - Wellness AEON Shah Alam

AEON

Shah Alam
On-site
MYR 20,000 - 100,000
2 days ago
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Senior Merchant Partnerships Lead

AEON Credit Service (M) Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Senior Merchant Service (Based in Sungai Petani)

AEON Credit Service (M) Bhd

Sungai Petani
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Senior Merchant Partnerships Lead

Aeon Credit Service

Alor Merah
On-site
MYR 100,000 - 150,000
2 days ago
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Senior Merchant Service (Based in Sungai Petani)

Aeon Credit Service

Alor Merah
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Head of Branch Sales & Service

Aeon Credit Service

Kuala Lumpur
On-site
MYR 60,000 - 85,000
2 days ago
Be an early applicant

Unit Head - Sales Service (Taman Maluri)

Aeon Credit Service

Kuala Lumpur
On-site
MYR 60,000 - 85,000
2 days ago
Be an early applicant

Merchant Relations Executive, Banking & Financial Services

Aeon Credit Service

Johor Bahru
On-site
MYR 100,000 - 150,000
2 days ago
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Merchant Service Executive (Johor Bahru)

Aeon Credit Service

Johor Bahru
On-site
MYR 100,000 - 150,000
2 days ago
Be an early applicant

Dynamic Credit Collections Specialist

Aeon Credit Service

Seberang Perai
On-site
MYR 100,000 - 150,000
3 days ago
Be an early applicant

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Senior Executive - Non Performing Loan & Recovery
Aeon Credit Service
Kuala Lumpur
On-site
MYR 200,000 - 250,000
Full time
Today
Be an early applicant

Job summary

A financial services company in Kuala Lumpur is seeking a Senior Executive for Non Performing Loan & Recovery. This role focuses on managing External Collection Agencies, ensuring compliance with operational standards, and maintaining excellent customer relationships. Candidates should have a diploma or degree and a minimum of 2-3 years of relevant experience in collections. Strong communication skills and knowledge of credit management are essential for delivering effective results and improving ECA performance.

Qualifications

  • 2 to 3 years working experience in collection or a related field.
  • Sound technical knowledge in credit management.
  • Ability to handle customer complaints effectively.

Responsibilities

  • Manage External Collection Agencies operation activities.
  • Monitor and report ECA's performance.
  • Provide excellent customer service and maintain client relationships.
  • Conduct ECA visitation and ensure completeness of documentation.

Skills

Customer service skills
Knowledge of Credit Management
Understanding of Malaysia Law
Communication skills

Education

Diploma or Degree holder in relevant disciplines
Job description
Senior Executive - Non Performing Loan & Recovery

To manage External Collection Agencies operation activities and handle any administration work related non-calling operation activities.

To maintain and/or further improve External Collection Agencies performances to achieve collection target set by Management.

To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.

To be responsible to achieve ECA target given - daily / weekly / monthly and delivery good collection result.

To monitor and report ECA's daily, weekly, and monthly performance.

To conduct ECA visitation, ensure completeness of visitation document and highlight to Management on the discrepancies noted / audit findings.

To provide excellent customer service and maintain good client relationship.

To attend ECA and customers’ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.

To proceed invoice payment, file assignment and special arrangement accordingly to job scope.

To assist Team Leader / Unit Head on administration matter or any task list request by Management.

Understanding of all department / section operation.

Communicate effectively with various type of customer in a professional manner and perform good collection result.

Understand customer needs and able to handle customer complaints in timely and effective.

Ready seconded to another team / unit / section / department.

Sound technical knowledge in Credit Management, Malaysia Law, Bank Negara collection related guideline.

To assist Team Leader/Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list/matters assign by management.

Ready seconded to others in team/unit/section/department.

To perform any ad-hoc task list/matters assign by management.

Job requirement:

Diploma or Degree holder or professional qualification in relevant disciplines.

Minimum 2 to 3 years working experience in collection in general or any related field.

Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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