An entertainment company in Putrajaya is seeking an Assistant Area Manager to oversee multiple amusement center locations. The ideal candidate will manage performance, ensure compliance with operational guidelines, and train staff for consistent quality. Responsibilities include revenue management, staff development, and report preparation. The role requires strong leadership skills and the ability to travel between sites frequently.
Qualifikationen
Proven experience in managing multiple store locations and operations.
Excellent problem-solving and decision-making skills.
Strong analytical skills to review financial data and KPIs.
Aufgaben
Oversee performance and revenue of stores in the allocated area.
Train and develop staff to ensure quality consistency.
Ensure compliance with company policies and operational guidelines.
Prepare and submit reports for management review.
Manage merchandise and game machines for sufficient stock.
Kenntnisse
Leadership
Sales Management
Staff Training
Operational Compliance
Jobbeschreibung
ASSISTANT AREA MANAGER - AMUSEMENT CENTRE
Responsible for the performance and revenue of a number of stores in certain allocation by maximizing sales and profit for each area. Supervise and coordinate the day-to-day operations of multiple locations within the designated area.
Providing recruiting/training and staff development for new store manager/staff to ensure ensuring quality consistency across the area
Ensure compliance with company S.O.P, policies and operation guideline and standardized across all locations. This includes kiosk S.O.P. and loss investigation procedures.
To ensure store will be open and closing follow the guideline. Implementation of a miscall policy by each store to avoid late opening of the store
Establish clear timelines for monthly report submissions, working closely with area teams to ensure data accuracy and follow operation deadlines. To submit weekly and monthly report to superior for management review
Management of merchandise and game machine to ensure sufficient stock & in good condition-ready to customers. This includes the management of the Pokémon Cards.
Monitor and evaluate the performance of each location and implement strategies to address areas of improvement especially non performing store and negative store profit.
To support the closing of stores 2 times in a month, especially for stores without a manager / new store manager / new staff / or for problematic stores.
Review the incident report for accuracy and completeness. Conduct a thorough investigation to determine the root cause of the incident and submit to respective department within a timeframe.
Check area roster for accuracy and completeness, verify that all scheduled shifts, complies with organizational policies and labor laws.
Compare the actual KPI results with the established targets. Identify areas where performance has exceeded expectations or fallen short and take immediate action for following month.
Investigate complaints or enquiries and grievances, ensuring a fair and impartial process within the timescales set, and propose a plan to superior.
Review and feedback the financial data for the relevant month such as Gross Profit/Cost Ratio/Card Loss. Highlight key findings, trends, and any actions taken or planned for improvement. Share the findings during operation meeting.
Possess own transport and willing to travel, including transporting stock to other stores when required.
Undertake any other duties or ad hoc tasks as assigned by top management or from the holding company in Japan, from time to time. This may include tasks beyond the scope of the standard job description to contribute to the overall success of the team and organization.
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