Sales Consultant

The SWATCH Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading luxury watchmaker located in Kuala Lumpur is seeking a passionate Sales Consultant to join their team. The role involves greeting clients, understanding their preferences, and assisting them in selecting the perfect timepiece. You will cultivate long-term relationships with clients while achieving sales goals. Successful candidates should have strong interpersonal skills and deep product knowledge. This is a fantastic opportunity to work with a prestigious brand and contribute to its renowned customer service.

Qualifications

• Strong ability to engage clients and build relationships.
• Proven track record of meeting sales targets and contributing to boutique performance.
• Deep knowledge of luxury products and brand heritage.

Responsibilities

• Greet and assist clients in selecting timepieces.
• Cultivate long-term client relationships through thoughtful follow-ups.
• Maintain product knowledge and stay updated on brand history.
• Participate in boutique maintenance and uphold company procedures.

Skills

Client engagement

Sales goal achievement

Product knowledge

CRM management

Interpersonal skills

Job description

Job description

About The Role

OMEGA, the prestigious Swiss watchmaker renowned for its timeless elegance, heritage, and performance, is seeking a passionate Sales Consultant to join its distinguished team.

In this role, you’ll be the welcoming face of OMEGA, helping customers find the perfect timepiece while delivering warm, attentive service. From greeting clients to assisting them with their final selection, you’ll create meaningful moments that reflect OMEGA’s rich history and enduring values.

What You'll Be Doing

Client Engagement & Sales

• Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
• Understand client preferences through attentive listening and thoughtful conversation.
• Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
• Meet and exceed individual sales goals while contributing to overall boutique performance.
• Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

• Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
• Manage and grow an active client book through CRM tools and clienteling best practices.
• Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

• Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
• Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.

Boutique Operations & Teamwork

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
• Uphold company procedures and policies related to operation, customer service, security and compliance.
• Follow the security and proper maintenance of stock timepieces.
• Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
• Work closely with your team to create a supportive, positive environment.