Chief Operating Officer (COO)

MindMerge Consulting; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading technology firm in Kuala Lumpur seeks a seasoned Executive with extensive experience in driving strategic leadership and delivering enterprise technology solutions. The ideal candidate will possess a proven track record in senior management, with deep understanding of the Malaysian market and capabilities in financial and operational leadership. This role requires building high-performing teams and establishing strong relationships with stakeholders to align with business growth and transformation initiatives.

Qualifications

• Proven track record as COO or Senior Management in technology solutions.
• Minimum 15-20 years of progressive leadership experience.
• Deep understanding of the Malaysian enterprise technology market.

Responsibilities

• Execute the business unit's long-term growth strategy.
• Oversee Solutions and Service Delivery teams.
• Ensure compliance with Malaysian laws and governance standards.

Skills

Strategic Sales & Commercial Drive

Technology Leadership

Execution Excellence

People Leadership

Job description

Kuala Lumpur, Malaysia | Posted on 09/23/2025

Key Responsibilities

Strategic Leadership

• Execute the BU’s vision, mission, and long-term growth strategy in alignment with the Group’s strategic direction and Board expectations.
• Lead and execute business transformation and innovation in delivering enterprise technology solutions to B2B clients.
• Establish and maintain a high-performance culture with clear accountability and strong governance.
• Build and maintain strong customer relationships.
• Drive top-line revenue growth by leading the Sales and Pre-Sales functions.
• Oversee enterprise solution selling, ensuring client needs are translated into tailored value propositions.
• Develop and strengthen strategic partnerships with technology providers, industry players, and key customers.
• Champion customer acquisition, retention, and long‑term relationship management.

Solutions & Service Delivery

• Oversee Solutions and Service Delivery teams to ensure successful deployment, integration, and support of enterprise products and services.
• Maintain a focus on customer satisfaction, ensuring solutions are delivered on time, within budget, and at the highest quality standards.
• Embed continuous improvement, digital adoption, and innovation in service delivery models.

Financial & Operational Leadership

• Deliver sustainable revenue growth and profitability targets.
• Ensure strong financial discipline, cost optimization, and operational efficiency.
• Build and lead high-performing leadership teams, ensuring succession and talent development.

Governance & Stakeholder Engagement

• Report business performance, opportunities, and risks to the Group CEO (GCEO).
• Ensure compliance with Malaysian laws, corporate governance standards, and industry regulations.

Requirements

• Proventrack record as COO or Senior Management position (e.g., COO, or Chief Commercial Officer) in the technology or enterprise B2B solutions sector.
• Minimum 15–20 years of progressive leadership experience, with strong exposure to sales, solutions, pre‑sales, service delivery, and partnerships.
• Deep understanding of the Malaysian enterprise technology market. with regional ASEAN experience an advantage.
• Demonstrated ability to scale revenue, manage complex stakeholder ecosystems, and lead organizational transformation.
• Strong financial and operational acumen with Group-level reporting experience.
• Experience working with consulting firms is an advantage.
• Technology Leadership – ability to anticipate industry trends, market conditions and position the company ahead of the curve.
• Strategic Sales & Commercial Drive – proven success in building and leading high-impact sales and pre‑sales organizations.
• Partnership Orientation – strong network with technology vendors, system integrators, and enterprise customers.
• Execution Excellence – drives accountability, operational efficiency, and customer satisfaction.
• People Leadership – builds and motivates high-performing teams, nurtures talent, and ensures leadership succession.