General Insurance Broker

AS White Global; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A national brokerage firm in Malaysia seeks a General Insurance Broker to manage policy servicing and support a Senior Broker. You will handle end-to-end processing and ensure compliance while delivering excellent customer service. Candidates should have over 2 years of experience, knowledge of SME risks, and proficiency in the Insight Broking Platform. This role offers a hybrid work setup after a probation period and the opportunity to grow within a supportive team.

Benefits

Comprehensive medical care

Generous paid leave

LinkedIn Learning programs

Qualifications

• Minimum 2+ years as an Account Executive or General Insurance Broker.
• Proficient in Insight Broking Platform with strong Microsoft 365 experience.
• Solid understanding of client service within general insurance.

Responsibilities

• Manage end-to-end policy processing including renewals and amendments.
• Prepare documentation for clients and ensure compliance.
• Support the Senior Broker with timely client servicing.

Skills

Insurance principles knowledge

Client service skills

Organizational skills

Tools

Insight Broking Platform

Microsoft 365

Job description

What if you could build your broking career with a nationally trusted Australian brokerage known for its strong client relationships, professional excellence, and commitment to developing top-tier brokers?

The Opportunity

Take on a hands‑on General Insurance Broker role where you’ll manage end‑to‑end policy servicing, quote confidently across SME risks, and support a high‑performing Senior Broker. This role offers full ownership of commercial client files, exposure to complex policy work, and the chance to grow into a stronger adviser within a supportive national brokerage.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year‑end parties, leadership awards & more
• Grow with stability: 100+ in our 10‑Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work‑life balance matters
• Level up with LinkedIn Learning and tailored training

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines.

What You’ll Do

• Manage end‑to‑end policy processing including new business, renewals, endorsements, amendments, and policy maintenance using Insight and insurer platforms.
• Provide and follow up on quotations, prepare documentation and correspondence for clients and underwriters, and ensure strong compliance through accurate file notes.
• Respond to enquiries and support the Senior Broker with timely client servicing and administrative tasks.
• Assist with debtor management, creation, and maintenance of client files, ensuring accuracy and completeness.
• Deliver high‑quality customer service by addressing client needs promptly and professionally.

Key Criteria

• Minimum 2+ years of experience as an Account Executive or General Insurance Broker, with working knowledge of SME risks and insurer underwriting questions.
• Proficiency in the Insight Broking Platform and strong experience across Microsoft 365 programs, especially Outlook and Excel.
• Solid understanding of insurance principles, policy management, and client service within the general insurance industry.
• Strong organisational skills with the ability to prioritise tasks, manage multiple responsibilities, and maintain high attention to detail.
• Professional, customer‑focused, and proactive attitude with the ability to follow instructions and collaborate effectively within the team.

Work setup

• Manila (BGC, Taguig): Australian hours (6 am–3 pm local time) with a hybrid setup after 6 months on‑site probation.
• Kuala Lumpur (Mid Valley City): Australian hours (6 am–3 pm local time) with a hybrid setup after 3 months on‑site probation.