Senior Associate - Billing

Deutsche Post AG; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company is seeking a Service Delivery professional in Petaling Jaya, Malaysia. The role involves timely completion of requests, liaising for billing information, and ensuring adherence to processes. Candidates should possess strong analytical skills, be proficient in Microsoft Excel, and communicate effectively in English. Flexibility to work weekends is required. This full-time, permanent position focuses on improving efficiencies and supporting change management within the team.

Qualifications

• Flexible to work on weekends and public holidays if required.
• Results oriented: Providing optimal support for projects and programs.
• Self-motivated and highly organised with attention to detail.

Responsibilities

• Timely and accurate completion of incoming requests from business partners.
• Liaise with contacts for relevant billing information.
• Perform quality checks on billing supervisory processes.

Skills

Analytical skills

Good communication skills in English

Experience in Microsoft Windows & Excel

Ability to work in a fast-paced environment

Experience in Power BI/Query/Automate

Job description

Malaysia-Selangor-Petaling Jaya | Full-time | Permanent | Mixed Shift

Service Delivery

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
• Perform validation and maintenance activities comply with Global guidelines and approval process.
• Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
• Perform validation and rectify the errors found from the rejection report.
• Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
• Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
• Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
• Maintain and prepare data for transfer to produce accurate billing invoices/credits.
• Perform quality checks (Billing Supervisory checks).

Process

• Adhere to internal authorization levels and local guidelines.
• Actively participate the digitization/automation of non-value adding tasks.
• Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
• Take part in procedures and systems review to minimise risk and increase cost efficiency.
• Actively support and engage in the change management initiatives directed by management pertaining to organisational or system changes.
• Support analytics and process reviews for sustainability and identification of automation/digitisation opportunities.
• Prioritise process and system capability enhancements that are customer‑centric and essential for business operations.

Required Competencies

• Flexible to work on weekends and public holidays if required.
• Analytical skills.
• Experience in Microsoft Windows & Excel as an end user.
• Good communication skills in English, both oral and written.
• Results oriented: Providing optimal support to ensure projects, programmes and portfolios achieve the best possible results in the most efficient way.
• Self‑motivated and highly organised with a high level of attention to detail.
• Energetic, enthusiastic, team player.
• Able to manage deadlines.
• Ability to work in a fast‑paced environment.
• Experience in Power BI/Query/Automate is a plus.
• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
• Ability to prioritise and multi‑task: Taking into consideration strategic requirements and ad‑hoc demand.
• Big picture thinking, able to understand implications, and mitigate complications.

Posting Legal Entity DHL Asia Pacific Shared Services Sdn. Bhd.