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IT Support Executive
Job summary
A leading IT support service provider is seeking a full-time IT Support role for a hybrid work arrangement in Malaysia. The position requires 1-2 years of experience in IT support, a strong command of English, and the ability to travel for onsite support. Responsibilities include providing remote assistance, troubleshooting various IT issues, and maintaining clear communication with clients. If you have a customer-focused approach and own transport to travel to job sites, we want to hear from you.
Benefits
Qualifications
- 1-2 years experience in IT support or helpdesk role.
- Able to work independently with minimal supervision.
- Good communication skills in English, Bahasa Malaysia or Mandarin.
Responsibilities
- Monitor WhatsApp support group chats and respond promptly to client requests.
- Troubleshoot common issues: PC hardware/software, printers, network shares, VPN.
- Attend hardware failures requiring physical intervention.
Skills
Tools
Occasionally required for scheduled deployments, network changes, or urgent hardware issues. Advance notice provided.
- 60% Remote: Work from home using our remote support platform
- 40% Onsite: Travel to client sites for physical troubleshooting, equipment delivery, or vendor coordination
- Monitor WhatsApp support group chats and respond promptly to client requests
- Troubleshoot common issues: PC hardware/software, printers, network shares, VPN, email, and general end‑user IT problems
- Perform Windows updates, patching, and routine maintenance on client PCs
- Maintain IT asset inventory and documentation
- Attend hardware failures requiring physical intervention (e.g., PC won't boot, cabling, network equipment, printer failure)
- Act as hands‑on support for remote troubleshooting
- Coordinate with vendors for repairs, warranty claims, and equipment pickups
- Collect, configure, and deliver IT equipment to client sites
- Communicate clearly with users of all technical levels
- Provide timely status updates on open issues
- Escalate complex or unresolved issues to IT Manager with proper documentation on troubleshooting done
- 1‑2 years experience in IT support or helpdesk role
- Familiar with Windows 10/11 troubleshooting, Office 365, and basic networking concepts
- Own transport and willing to travel for onsite jobs
- Good communication skills in English, Bahasa Malaysia or Mandarin
- Able to work independently with minimal supervision
- Experience with remote support tools
- Basic understanding of managed switches, firewalls, or VPN setup
- Exposure to SME/MSP environment
Full‑time, Permanent
Work from home
- Good communication skills in English and a customer‑focused approach
- Provide remote support when issue arises
- Willingness to travel for onsite support when needed
- Own transport
- Responsiveness when handling client enquiries
- Please confirm:
- 1. Do you have your own transport? (Yes/No)
- 2. Are you willing to travel for onsite support in Melaka? (Yes/No)
- 3. How would you rate your communication skills in English? (Beginner / Intermediate / Advanced)
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.