Mandarin CX Exec for Xiaohongshu Education Platform

KK Ong; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading education company in Malaysia seeks a customer service representative to support students and enhance their learning experience. This role involves responding to inquiries via WhatsApp, assisting with students' progress, and improving service processes in a music-friendly workplace. The ideal candidate should be fluent in Mandarin and have at least one year of experience in customer service or related fields. Benefits include work-from-home options, performance-based rewards, and access to internal courses.

Benefits

Work from home 2 days a week

Snacks and refreshments provided

Access to internal courses

12 days Annual Leave

Medical Claims

Qualifications

• Minimum 1 year experience in Customer Service or related roles.
• Ability to complete tasks independently with basic guidance.

Responsibilities

• Respond to student inquiries via WhatsApp and voice messages.
• Follow up on students' learning progress.
• Record frequently asked questions and provide standard responses.
• Assist in organizing student success cases and content materials.
• Handle customer feedback and requests.

Skills

Fluent in Mandarin

Clear communication

Patience

Service-oriented mindset

Logical thinking

Tools

Xiaohongshu (RED)

Job description

A leading education company in Malaysia seeks a customer service representative to support students and enhance their learning experience. This role involves responding to inquiries via WhatsApp, assisting with students' progress, and improving service processes in a music-friendly workplace. The ideal candidate should be fluent in Mandarin and have at least one year of experience in customer service or related fields. Benefits include work-from-home options, performance-based rewards, and access to internal courses.