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lavori da Online Data Entry in località Malaysia

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Online Reservations Specialist (Mandarin) - Penang
Teleperformance
George Town
In loco
MYR 100.000 - 150.000
Tempo pieno
7 giorni fa
Candidati tra i primi

Descrizione del lavoro

A leading customer support firm located in Penang, Malaysia is seeking a dedicated customer service representative to assist clients virtually. The ideal candidate will have a high school diploma, proven experience in customer service, and strong communication skills. A competitive salary package of up to MYR 4,500 is offered, inclusive of a language allowance and health benefits. The role requires availability for US shifts and knowledge of both Chinese and English to provide effective support.

Servizi

Competitive salary
Language allowance
Health benefits

Competenze

  • Further education in business, hospitality, or communication is a plus.
  • Experience in online customer service is preferred.

Mansioni

  • Greet and assist customers virtually via chat, email, or video calls.
  • Respond promptly to inquiries on online platforms.
  • Manage online booking systems and schedule appointments.
  • Provide accurate information about services and products.
  • Handle complaints or elevate issues to the appropriate department.
  • Maintain professional communication standards.
  • Keep digital records of customer interactions.
  • Coordinate with internal teams to ensure customer satisfaction.
  • Monitor and update customer databases.
  • Support administrative tasks such as data entry.

Conoscenze

High school diploma or equivalent
Proven experience in customer service
Strong verbal and written communication skills
Comfortable with technology
Ability to multitask
Professional, patient, and customer-focused attitude
Experience working as hotel staff

Formazione

High school diploma or equivalent
Descrizione del lavoro
Qualifications & Skills
  • High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
  • Proven experience in customer service, front desk, or administrative support (online preferred).
  • Strong verbal and written communication skills.
  • Comfortable with technology, online booking systems, and customer support tools.
  • Ability to multitask and stay organized in a fast‑paced virtual environment.
  • Professional, patient, and customer‑focused attitude.
  • Experience working as hotel staff is an advantage.
Key Responsibilities
  • Greet and assist customers virtually via chat, email, or video calls.
  • Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
  • Manage online booking systems, schedule appointments, and confirm reservations.
  • Provide accurate information about services, products, or company policies.
  • Handle complaints or elevate issues to the appropriate department.
  • Maintain professional communication standards in all interactions.
  • Keep digital records of customer interactions, inquiries, and transactions.
  • Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
  • Monitor and update customer databases when needed.
  • Support administrative tasks such as data entry, reporting, and document management.
Benefits
  • Location: Penang, Malaysia
  • Job Type: Full‑time
  • Language Requirement: Chinese + Good English
  • Industry: Customer Support / Hospitality
  • Shift: Follow US shift (including weekends/public holidays if required)
  • Compensation: Competitive salary + language allowance + health benefits
  • Salary package: up to MYR 4,500

* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.