Senior Business Analyst

GECO Asia Pte. Ltd; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a highly experienced Senior Business Analyst with 10-15 years of experience, specializing in insurance and claims operations. The candidate will lead business analysis activities, optimize processes, and translate business needs into actionable requirements. Strong analytical skills, a techno-functional background, and expertise in Agile methodologies are essential for success. This role offers a dynamic working environment focused on operational efficiency.

Qualifications

• 10-15 years of experience as a Business Analyst or Process Analyst.
• Proven experience defining and documenting business processes.
• Expertise in writing user stories and use cases.

Responsibilities

• Lead end-to-end business analysis activities for insurance initiatives.
• Analyze and optimize business processes to drive efficiency.
• Collaborate with stakeholders to ensure requirements are understood.

Skills

Business process analysis

Requirements gathering

Agile methodologies

Analytical thinking

Stakeholder management

Job description

Overview

We are looking for a highly experiencedSenior Business Analystwith a strong background inInsuranceandClaims Operations. The ideal candidate has deepexpertisein business/process analysis, excels at gathering and documenting requirements, and brings a solidtechno-functionalunderstanding to bridge business needs with technical teams.

Key Responsibilities

• Lead end-to-end business analysis activities for complex insurance and claims-related initiatives.
• Analyze, document, andoptimizebusiness processes to drive operational efficiency.
• Conduct detailed requirement elicitation sessions with business users, SMEs, and technical teams.
• Translate business needs into clear and well-structureduser stories, functional specifications, and process flows.
• Collaborate closely with product owners, architects, and developers to ensure requirements are fully understood and implemented effectively.
• Support solution design byleveragingdeep domain knowledge and techno-functional perspective.
• Facilitate workshops, walkthroughs, and UAT sessions with stakeholders.
• Assess change impacts and support change management activities.
• Ensure alignment of business goals with project outcomes and delivery timelines.
• Identifygaps, risks, and opportunities for improvement within insurance and claims processes.

Required Skills & Experience

• 10–15 yearsof experience as a Business Analyst or Process Analyst.
• Proven experience defining and documenting business processes, workflows, and functional requirements.
• Expertisein writinguser stories, acceptance criteria, and use cases.
• Solidtechno-functional background, able to engage both business and technical stakeholders effectively.
• Strong analytical thinking, problem-solving, and stakeholder management skills.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and documentation skills.