Senior IT Business Systems Analyst (Veeva CRM)

Abbott; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global healthcare company is seeking a Senior IT Business Systems Analyst in Selangor, Malaysia. The ideal candidate has expertise in Veeva CRM and a strong background in healthcare/life sciences. The role involves partnering with business and IT teams to define requirements, analyze processes, and enhance technology solutions. Strong analytical and communication skills are essential to align IT capabilities with business goals. The position may require travel and offers an opportunity to drive significant improvements in the commercial sector.

Qualifications

• 7 years of experience in healthcare/life sciences working with Veeva CRM or similar applications.
• At least 4 years as a Business Analyst with packaged CRM systems.
• Strong ability to understand business needs and translate them into scalable solutions.

Responsibilities

• Partner with business and IT teams to define requirements and deliver solutions.
• Work with stakeholders to analyze processes and recommend technology improvements.
• Gather, assess, and document business requirements.

Skills

Analytical skills

Communication skills

Problem-solving skills

IT-business partnership

Education

7 years in healthcare/life sciences

4 years as a Business Analyst

Tools

Veeva CRM

Salesforce.com

Jira

Confluence

HP ALM

Tricentis Q-Test

Job description

Overview

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Business & Technology Solutions is seeking a Senior IT Business Systems Analyst with strong expertise in Veeva CRM. This role acts as the key link between the Commercial Delivery team and business stakeholders—translating business needs into effective technology solutions. We’re looking for a results‑driven professional skilled in aligning IT capabilities with business goals.

What You’ll Do

• Partner with business and IT teams to define requirements and deliver solutions that support commercial strategy and improve field sales experience.
• Work directly with business stakeholders to analyze processes and recommend technology improvements.
• Gather, assess, and document business requirements; evaluate solution options and recommend the best approach.
• Translate requirements into functional specifications and support data/process modeling.
• Lead testing, verification, validation, and change management activities.
• Provide expert guidance on Veeva CRM and other commercial systems.
• Identify and drive process improvement opportunities.
• Manage small projects, enhancements, and defect fixes.
• Provide Level 2–3 support by troubleshooting issues and implementing fixes.
• Build strong working relationships across business, IT teams, contractors, and vendors.
• Conduct demos or training to support system adoption.
• Oversee contractor and vendor work when needed.

Required Qualifications

• 7 years of experience in healthcare/life sciences working with Veeva CRM, Veeva Vault, Salesforce.com, or similar commercial applications.
• At least 4 years as a Business Analyst with packaged CRM systems.
• Strong ability to understand business needs and translate them into scalable solutions.
• Excellent analytical, communication, and problem‑solving skills.
• Proven ability to handle multiple projects in a dynamic environment.
• Strong IT–business partnership skills.

Preferred Qualifications

• Experience with Veeva or Salesforce implementations across sales, service, marketing, and asset management modules.
• Experience delivering regional/global solutions integrated with data warehouses or master data systems.
• Knowledge of full SDLC, both Waterfall and Agile.
• Familiarity with Jira, Confluence, and testing tools like HP ALM or Tricentis Q‑Test.
• Experience working with validated systems in healthcare/life sciences.
• Strong stakeholder‑management and solution‑design capabilities.
• Willingness to travel 10–20%, including internationally.

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

Job Details

• JOB FAMILY: IT Services & Solutions Delivery
• DIVISION: BTS Business Technology Services
• LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37
• ADDITIONAL LOCATIONS:
• WORK SHIFT: Standard
• TRAVEL: Yes, 10 % of the Time
• MEDICAL SURVEILLANCE: Not Applicable
• SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)