Business Analyst / Project Coordinator

Integrated Health Plans; Bayan Lepas; On-site; MYR 50,000 - 70,000; Full time

Job summary

A healthcare technology organization in Malaysia is seeking a Business Analyst / Project Coordinator to support their Business Operations and Technology Solutions Team. The successful candidate will collaborate with the Product Manager to gather business requirements, prepare Scope of Work documents, and translate business needs into structured Business Requirement Documents for the technical team. Candidates should have a minimum of three years of experience in relevant roles and a strong understanding of IT and Agile methodology.

Qualifications

• Minimum 3 years of experience as a Business Analyst or Project Coordinator.
• Strong knowledge in Information Technology.
• Good understanding of Agile methodology.

Responsibilities

• Report to the Product Manager for day-to-day operations.
• Engage with users to gather and document requirements.
• Prepare and collate Scope of Work documents.
• Translate business needs into Business Requirement Documents.
• Support internal testing and User Acceptance Testing.

Skills

Business analysis

Project coordination

Stakeholder management

Agile methodology

Communication skills

Job description

Overview

We are looking for a Business Analyst / Project Coordinator to support the Business Operations and Technology Solutions Team. This role will work closely with the Product Manager to gather business requirements, prepare Scope of Work (SOW) documents, and translate business needs into clear and structured Business Requirement Documents (BRD) for the technical team. The role acts as a bridge between business users, stakeholders, developers, and QA to ensure timely delivery of change requests (CRs) and project milestones.

Responsibilities

• Report directly to the Product Manager and support day-to-day product and project activities
• Engage with business users and stakeholders to gather, analyze, and document requirements
• Collate and prepare Scope of Work (SOW) documents
• Translate SOW and business needs into clear Business Requirement Documents (BRD)
• Communicate and clarify requirements with developers and technical teams
• Work closely with Quality Analysts (QA) to support internal testing and User Acceptance Testing (UAT)
• Coordinate and track Change Requests (CRs), ensuring agreed timelines and deadlines
• Strict follow-up until completion
• Assist in project coordination activities such as timeline tracking, dependency management, and issue escalation
• Ensure deliverables align with agreed requirements, timelines, and quality standards

Requirements

• Minimum 3 years of experience as a Business Analyst, Project Coordinator, or similar role
• Background or strong knowledge in Information Technology (IT)
• Good understanding of Agile methodology
• Hands-on experience working with Websites
• Web portals (SaaS platforms)
• Mobile applications
• Good communication and stakeholder management skills
• Ability to manage multiple change requests and deadlines concurrently

Nice to Have / Added Advantage

• Understanding of the Project Management Life Cycle (PMLC)
• Experience handling projects related to healthcare systems or platforms