Accounting And Finance jobs in Malaysia
Team Lead - Customer support (Call Operations - Cantonese Speaker)
Cognizant
Discover more opportunities than anywhere else. Find more jobs nowAccount Executive (Full Set Account)
Talent Recruit
Connect with headhunters to apply for similar jobsBusiness Development Officer-Open for Fresh Graduates
EPS Consultants
Assistant Manager (AAS) - Conversion (Petaling Jaya)
KPMG in Malaysia
Senior Finance & Accounting Leader: Cash & Close Expert
Ecovis Malaysia PLT
Senior Project Controller
Hitachi Vantara Corporation
Warehouse manager | logistics MNC | Kuching
Career Horizons
Senior Finance Associate: Ledger, Reporting & Compliance
Tech Harvest Capital
COO / General Manager - Operations, Projects & Construction
Private Advertiser
Assistant Manager, Technical & Training (ISQM)
Crowe Malaysia PLT
Senior Business Development Manager ( Johor, Malaysia)
Talent Search Recruitment - Indonesia
Team Lead - Customer support (Call Operations - Cantonese Speaker)
Job summary
A leading multinational corporation in Kuala Lumpur is seeking a customer service advisor to resolve customer queries efficiently. This role requires 3-5 years of experience in customer service within the insurance or financial industry and strong communication skills. Proficiency in Cantonese is essential to assist customers effectively. Join a dynamic team providing exemplary service in a professional environment.
Qualifications
- 3 - 5 years of customer service experience in the insurance or financial industry.
- Strong knowledge of healthcare and medical insurance products.
- Ability to communicate professionally with Cantonese speaking customers.
Responsibilities
- Handle enquiries through phone/live chat and provide extraordinary service.
- Address members’ enquiries effectively and ensure satisfactory service quality.
- Provide support to junior advisors in service delivery and operations.
Skills
Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.
- Handle enquiries through phone/live chat and provide extraordinary service to our customers in a professional and timely manner
- Address members’ enquiries effectively and maintain satisfactory quality of customer service
- Make appropriate recommendations to meet customers’ expectation
- Escalate enquiries, when necessary, in line with internal guidelines
- Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.
- With 3 - 5 years of CS experience in insurance or financial industry
- Good knowledge of healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Strong sense of responsibility with high level of integrity and trust
To deal with customers instantly and majority of the callers would be Cantonese speaking
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.