Personal Banker

UOB; Johor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A reputable financial institution in Malaysia is seeking Personal Bankers to develop and manage customer relationships. The role involves providing personalized financial advice, assisting in account management, and proactively seeking new customers. The ideal candidate should hold a degree and possess strong interpersonal and communication skills. This position offers competitive compensation and career growth opportunities.

Qualifications

• Strong interpersonal skills and ability to build relationships quickly.
• Excellent communication and presentation skills.
• Self-motivated and goal-oriented.

Responsibilities

• Maintain positive working relationship with all stakeholders.
• Proactively identify cross-selling opportunities within the existing customer base.
• Manage risk within the scope of authority.

Skills

Interpersonal skills

Communication skills

Presentation skills

MS Office proficiency

Customer-focused mindset

Education

Degree holder in any field

Job description

Job Description

Job Summary

Personal bankers are responsible for developing and managing customer relationships by providing personalized services to meet customers’ needs. They act as financial advisors, offering investment advice and insurance solutions. Additionally, they provide assistance in opening accounts, taking deposits, and loaning money.

Responsibilities

• Maintain positive working relationship with all stakeholders
• Provide quality service to customers within the branch
• Proactively identify cross-selling opportunities within the existing customer base
• Identify potential new customers through various channels of marketing activities
• Develop sales strategies to increase customer acquisition and retention
• Respond promptly to customer queries and resolve issues efficiently
• Manage risk within the scope of authority
• Ensure compliance with all applicable policies and procedures

Qualifications

• Degree holder in any field
• Strong interpersonal skills and ability to build relationships quickly
• Excellent communication and presentation skills
• Proficient in MS Office applications
• Self-motivated and goal-oriented
• Able to work under pressure and tight deadlines
• Customer-focused mindset