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Recursos Humanos Shared Service Analyst - Intermediate or Advanced English
Job summary
A leading consumer goods company is seeking an HR Shared Service Analyst in Lerma de Villada, Mexico. The successful candidate will manage HR services like benefits enrolment and prepare critical HR reports. A strong customer experience mindset and proficiency in English are required. Experience with HR tools such as MS Excel and state employment laws are advantageous. This role is crucial for enhancing employee experiences through operational excellence.
Qualifications
- Experience in the service industry.
- Knowledge of state and federal employment laws.
- Experience with case management tools is an added advantage.
Responsibilities
- Manage benefits enrolment and initiate payments.
- Prepare HR reports and presentations using data analytics tools.
- Support HR cyclical processes and projects.
- Maintain accurate reporting on HR activities.
- Implement opportunities to improve employee experience.
- Lead initiatives related to process improvement.
Skills
Tools
An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees.
The SA / A provides all administrative and transactional HR services, such as handling queries and providing first‑line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self‑service or automation. Escalates any queries either to the process lead or to the relevant in‑market CoE / Business HR resource.
- Benefits enrolment and initiate payments.
- Gather data and prepare cyclical and ad‑hoc HR reports, scorecards / dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics / visualization tools.
- Support of HR cyclical processes including year‑end compensation, talent management / succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects / ad‑hoc requests.
- Maintenance of accurate reporting on HR activities and ad‑hoc reporting per HRBP requests.
- Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
- Leads internal and cross‑functional initiatives related to process and quality improvement.
- Prompt research of escalated cases to bring fast resolution.
- Delivers functional excellence (operational excellence)
- Process management.
- Understands solutioning and data management.
- Customer experience mindset.
- Executes with excellence.
- State and federal employment laws.
- Case Management tool an added advantage.
- Service industry.
- Intermediate or Advanced English.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.