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Senior AI-Driven Technical Support Engineer
Job summary
A leading tech firm in San Luis Potosí is seeking a Senior Technical Support Engineer to enhance customer problem resolution using AI technology. This role requires advanced technical judgment and the ability to work independently to solve complex issues that AI cannot address. With a focus on intricate cases, the candidate must have over 3 years of experience in technical support and expert-level experience with generative AI platforms. The position offers a competitive compensation of $30 USD per hour in a full-time contract role.
Qualifications
- Must be located in North or South America.
- Minimum of 3 years experience in technical customer support.
- Expert-level experience with generative AI and automation.
Responsibilities
- Investigate complex tickets beyond AI capabilities.
- Apply human judgment to enhance AI frameworks.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.