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Job summary
A leading e-commerce company is seeking a Customer Service Operations to enhance the customer journey. This role involves identifying customer needs, coordinating with various teams for resolutions, and ensuring timely deliveries. Candidates should have 2-3 years of experience in customer service or related fields, and proficiency in English. Benefits include performance bonuses, food vouchers, and comprehensive insurance. Join us in redefining commerce and grow your career in an expanding team in Mexico.
Benefits
Qualifications
- Minimum 2-3 years of experience in Customer Service, Operations, or a related role.
- Hands-on experience with Supply Chain or Logistics workflows required.
- High proficiency in English—both verbal and written.
Responsibilities
- Identify and assess customer needs; provide efficient, accurate solutions.
- Coordinate with Supply Chain, Logistics, and Warehouse for order resolutions.
- Monitor order and shipment exceptions to ensure on-time delivery.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.