Jobs at Tesla in Mexico
Customer-Centric Automotive Service Advisor
Job summary
A leading electric vehicle manufacturer is looking for a Service Advisor in Mexico City. The role requires great customer communication skills, knowledge of vehicle maintenance, and attention to detail. Responsibilities include responding to customer inquiries, assessing technical issues, and maintaining accurate records. The ideal candidate will have a valid driver’s license and a proactive approach to learning automotive technologies, contributing to Tesla's mission of innovative service.
Qualifications
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools.
- Ability to follow verbal and written instructions with meticulous attention to detail.
- Proactive willingness to learn emerging automotive technologies.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and drive-in.
- Assess technical issues and provide solutions or escalate them as needed.
- Accurately document customer concerns and data into the system.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.