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Online Chatting Specialist for Content Creators
Job summary
A dynamic online engagement firm is seeking an Online Chatting Specialist to represent content creators and engage with their audiences through real-time chat. The ideal candidate should have proven experience in customer support or chat moderation, be skilled in upselling, and possess high emotional intelligence. This remote role offers a competitive fixed base rate along with commission based on sales performance and opportunities for career advancement.
Benefits
Qualifications
- Proven experience in customer support sales or chat moderation preferably within the BPO sector.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
Responsibilities
- Engage with fans and followers on behalf of content creators via online chat platforms.
- Identify opportunities to upsell premium content subscriptions.
- Respond promptly to inquiries and resolve issues.
Skills
Tools
We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.
- Engage with fans and followers on behalf of content creators via online chat platforms ensuring a positive personalized experience.
- Identify opportunities to upsell premium content subscriptions and exclusive offers in a natural customer-focused manner.
- Respond promptly to inquiries, resolve issues and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
- Uphold the highest standards of professionalism and confidentiality at all times.
- Proven experience in customer support sales or chat moderation preferably within the BPO sector.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- Track record of meeting or exceeding sales targets in a fast-paced environment.
- Familiarity with CRM tools and online chat software.
- Ability to work independently and as part of a remote team.
- Fixed base rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
- Work remotely with flexible scheduling options.
- Represent high-profile content creators and help grow their online communities.
- Be part of a dynamic supportive team that values innovation and results.
- Access to ongoing training and professional development.
If you are a motivated customer support or sales professional with a passion for online engagement and upselling we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.