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5,326

Jobs in Guadalajara, Mexico

Customer Service Agent

View The Space

Ciudad de México
Remote
MXN 50,000 - 200,000
Today
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Team Lead

Medium

Ciudad de México
Remote
MXN 200,000 - 400,000
Today
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Representante de Atención al Cliente en Viajes

Getaway Travel Agency

Ciudad de México
Remote
MXN 50,000 - 200,000
Today
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Remote Travel Support Representative

Getaway Travel Agency

Ciudad de México
Remote
MXN 200,000 - 400,000
Today
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Regional Director of Sales (LATAM)

Duetto Research

Estado de México
Remote
MXN 600,000 - 800,000
Today
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Corporate Account Executive - LATAM (Remote, MEX)

CrowdStrike

Pachuca
Remote
MXN 200,000 - 400,000
Yesterday
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Manager, Search Engineering

Lucidworks

Mexico
Remote
MXN 1,260,000 - 1,981,000
Yesterday
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All-Inclusive Resort Specialist

Ojalatravel

Cancún
Remote
MXN 400,000 - 600,000
Yesterday
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Travel Planner (From home)

Ojalatravel

Puebla de Zaragoza
Remote
MXN 400,000 - 600,000
Yesterday
Be an early applicant

Technical Sales Representative

Composites One

Ciudad de México
Remote
MXN 1,080,000 - 1,441,000
Yesterday
Be an early applicant

Corporate Account Executive - LATAM (Remote, MEX)

CrowdStrike

Mexico
Remote
MXN 1,440,000 - 2,161,000
Yesterday
Be an early applicant

Senior Product Manager, Personalization

CookUnity

Mexico
Remote
MXN 1,620,000 - 2,161,000
Yesterday
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Senior Android Developer

DaCodes

Mexico
Remote
MXN 900,000 - 1,261,000
Yesterday
Be an early applicant

Senior Mobile Engineer (Android & iOS)

DaCodes

Mexico
Remote
MXN 900,000 - 1,261,000
Yesterday
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Representante Agente de Viajes

Inspired

Puebla de Zaragoza
Remote
MXN 50,000 - 200,000
Yesterday
Be an early applicant

Customer Care Specialist

ScaleJet

Ciudad de México
Remote
MXN 200,000 - 400,000
Yesterday
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Representante Agente de Viajes

Inspired

Toluca
Remote
MXN 50,000 - 200,000
Yesterday
Be an early applicant

Customer Service Specialist - Travel Bookings (Remote)

Ojalatravel

Mexico
Remote
MXN 200,000 - 400,000
Yesterday
Be an early applicant

Representante Agente de Viajes

Inspired

Tijuana
Remote
MXN 50,000 - 200,000
Yesterday
Be an early applicant

Customer Care Specialist

ScaleJet

Cancún
Remote
MXN 540,000 - 721,000
Yesterday
Be an early applicant

Metadata & Data Catalog Lead

Trimble Inc.

Mexicali
Remote
MXN 2,208,000 - 2,980,000
Yesterday
Be an early applicant

Representante Agente de Viajes

Inspired

Mexicali
Remote
MXN 50,000 - 200,000
Yesterday
Be an early applicant

Junior Software Developer - Observability

Canonical

Morelia
Remote
MXN 720,000 - 1,081,000
Yesterday
Be an early applicant

Live Online Spanish Language Trainer

eltlearn

León
Remote
MXN 200,000 - 400,000
Yesterday
Be an early applicant

Lead Generation Specialist (Remote - Mexico Preferred)

Bravada

Xico
Remote
MXN 200,000 - 400,000
Yesterday
Be an early applicant

Top job titles:

Bartender jobsComedores Industriales jobsIngeniero En Sistemas jobsGerencia jobsContable jobsSpa jobsArte jobsCiberseguridad jobsGerente De Produccion jobsMusica jobs

Top companies:

Jobs at GoogleJobs at SorianaJobs at Medica SurJobs at SearsJobs at AdoJobs at At&tJobs at P&gJobs at InnovasportJobs at MetlifeJobs at Teleperformance

Top cities:

Jobs in Ciudad De MexicoJobs in TijuanaJobs in Ciudad JuarezJobs in San Luis PotosiJobs in LeonJobs in ChihuahuaJobs in Ciudad Benito JuarezJobs in HermosilloJobs in MeridaJobs in Reynosa
Customer Service Agent
View The Space
Remote
MXN 50,000 - 200,000
Full time
Today
Be an early applicant

Job summary

A global leader in business process outsourcing is seeking a Customer Service Representative for a full-time position in Mexico City. In this role, you will handle order management, respond to customer inquiries, and resolve issues with professionalism and precision. The ideal candidate has strong English proficiency, excellent communication skills, and a knack for problem-solving. This position includes comprehensive training and provides an opportunity for professional growth within a supportive work environment.

Benefits

Comprehensive training program
Remote work flexibility
Opportunity for professional growth

Qualifications

  • At least 6 months experience in a customer service role.
  • Proven written communication skills including proper grammar.
  • Ability to work independently and manage time effectively.

Responsibilities

  • Handle order entry and resolution with precision.
  • Respond promptly to inquiries and resolve issues.
  • Utilize key systems for order management and CRM.
  • Communicate professionally with customers, both written and verbal.

Skills

English proficiency level - C1
Customer service experience
Telephone etiquette
Written communication skills
Strong prioritization skills
Basic computer skills
Typing Skills (20 WPM+)
Attention to detail
Critical thinking
Problem-solving skills
Job description

Customer Service Representative – Full Time Position Only

Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Responsibilities
  • Customer Service Agents will handle order entry and resolution with precision and professionalism.
  • Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
  • Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
  • Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
  • Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
  • Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.
Qualifications
  • English proficiency level - C1
  • At least (6) months experience in customer service role, 1 year preferred
  • Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
  • Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
  • Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
  • Ability to work independently
  • Basic computer and keyboarding skills
  • Knowledge of internet and e-mail required
  • Typing Skills (20 WPM+)
  • Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
  • Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
Training Expectations
  • Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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