Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here.
We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. So, once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders. More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
Our team grew from 90 people to over 150 people in 2024. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore and ServiceTitan. We’ll be scaling even faster in 2025 to keep pace with our customer growth.
How we work: Owner is a remote-first, global company with a home base in San Francisco. For some of our creative teams we prioritize in-person collaboration at our SF HQ. The rest of our employees are distributed throughout the world.
As a Launch Specialist you will be the first to welcome a newly-signed partner to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app launch, as soon as possible. Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey.
This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners. This gives you a unique opportunity to perfect your time management and client-facing skills. You’ll also partner closely with our product and engineering teams and have the opportunity to shape the future of the product.
We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Restaurant Success Manager.
This role is 100% remote and can be based in Bogotá, COL or Mexico City, Mexico.
Please note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address. We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.
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