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Senior Operations Lead — Scale Fulfillment & CX
Job summary
A leading digital services company is seeking a VP of Operations in Mexicali to enhance operational efficiency and drive meaningful impact across fulfillment and customer experiences. The role requires over 7 years in operations, with a focus on scaling processes and improving service metrics. Ideal candidates will have experience in tech-enabled environments and a passion for systems and processes. This position offers competitive pay within a mission-driven culture that supports remote work.
Benefits
Qualifications
- 7+ years leading operations in a tech-enabled services or SaaS environment.
- Proven success scaling operations while improving unit economics.
- Experience managing fulfillment and customer-facing service teams.
Responsibilities
- Drive KPIs in day-to-day operations across fulfillment, support, and customer-facing teams.
- Audit current processes and lead end-to-end redesign of operational workflows.
- Identify and implement process improvements that reduce cost, increase speed, and maintain quality.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.