Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading digital services company is seeking a VP of Operations in Mexicali to enhance operational efficiency and drive meaningful impact across fulfillment and customer experiences. The role requires over 7 years in operations, with a focus on scaling processes and improving service metrics. Ideal candidates will have experience in tech-enabled environments and a passion for systems and processes. This position offers competitive pay within a mission-driven culture that supports remote work.
Servicios
Remote-friendly culture
Competitive compensation
Formación
7+ years leading operations in a tech-enabled services or SaaS environment.
Proven success scaling operations while improving unit economics.
Experience managing fulfillment and customer-facing service teams.
Responsabilidades
Drive KPIs in day-to-day operations across fulfillment, support, and customer-facing teams.
Audit current processes and lead end-to-end redesign of operational workflows.
Identify and implement process improvements that reduce cost, increase speed, and maintain quality.
Conocimientos
Operations management
Data analysis
Process improvement
Customer service
Team leadership
Herramientas
Zendesk
Notion
Airtable
Slack
Asana
Jira
Descripción del empleo
A leading digital services company is seeking a VP of Operations in Mexicali to enhance operational efficiency and drive meaningful impact across fulfillment and customer experiences. The role requires over 7 years in operations, with a focus on scaling processes and improving service metrics. Ideal candidates will have experience in tech-enabled environments and a passion for systems and processes. This position offers competitive pay within a mission-driven culture that supports remote work.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.