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Java L1 Production Support: Incident Response & Automation
Job summary
A leading global bank is seeking a Java L1 Production Support professional in Mexico City. The role involves managing technology services, resolving live incidents, and implementing automations. Candidates should have extensive technical skills, mostly in Java and related technologies, and be prepared to work in a follow-the-sun model. This position offers a supportive work culture with numerous benefits and opportunities for growth.
Benefits
Qualifications
- 5 years of experience with L0/L1 production support.
- Strong understanding of technology layers in application landscape.
- Strong verbal English communication skills.
- Experience working during Americas shift and on-call for high incidents.
Responsibilities
- Manage the recovery of Technology delivered services from disrupted states.
- Provide full Production Support service and resolution of live incidents.
- Implement automations and new production support concepts.
- Support weekend releases and create batch plans.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.