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L1 POS Support Specialist — Hospitality Tech
Job summary
A global technology company in Mexico City is seeking a Level 1 POS Support Specialist to provide essential support for POS customers. The role focuses on managing support tickets, guiding customers through troubleshooting, and collaborating with internal teams for complex issues. Candidates should be bilingual in English and Spanish, with a strong customer service orientation, and a minimum of two years in a technical support role. This position offers evening shifts and potential for remote work.
Qualifications
- 2+ years in technical support or customer service in related fields.
- Proficiency in Microsoft Office Suite.
- Strong communication in English and Spanish.
Responsibilities
- Serve as the primary contact for customer inquiries.
- Manage support tickets per SLAs.
- Conduct investigations and provide tailored solutions.
- Collaborate with internal teams on escalated issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.