Customer Experience jobs in Grã-Bretanha

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We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. We have an exciting new role for a Business Development Manager working regionally across East Anglia and North London, with the primary aim of winning and developing revenue streams from large major customers in the Traffic sector.

Working closely with the sales and account management team to develop and deliver a commercial strategy for our products in order to achieve high ROI goals in accordance with the Sunbelt Rentals business objectives.

This will be done by optimizing revenue incomes through multiple sales channels (National, Regional and Internal), identifying and marketing differentiated value propositions through alternative markets and growth sectors, and instigating a training and development program to improve the order capture conversion rate and overall customer experience.

Your responsibilities will include:

1. Create and implement a performance management process for the Traffic Management Sales community to improve capability, call activity, portfolio, and area growth.
2. Develop and manage a regional project and portfolio pipeline to drive new business growth through relevant sales channels and business sectors.
3. Develop & coordinate training programs to increase product knowledge and working at height safety awareness across relevant sales channels and hire desks to create teams of ‘Trusted Advisors’.
4. Work alongside marketing to align campaigns and collateral with new products, services, and underutilized products.
5. Identify new markets and underpenetrated sectors and create strategies to gain traction and market share.
6. Develop systems and controls for pricing to improve governance, discounting, and overall ROI.
7. Promote cross-selling opportunities through all divisions of Sunbelt Rentals.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including a generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme. Other benefits will depend on your role and may include a company car and private medical insurance.

About You

If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and your future career aspirations.

To succeed as a Business Development Manager, you will bring the following skills and behaviors:

• Experience in an Account Management role within the Traffic Management Industry, preferably in sales or contract management.
• Confidence and ability to represent Sunbelt Rentals professionally and develop strong relationships with external stakeholders. Experience in leading tender bids ensuring profitability and good ROI.
• Ability to collaborate effectively with procurement, tenders & bids, marketing, and sales teams across the group.

The essential requirements:

• Extensive sales experience working closely with large customers.
• Sales management experience, including managing and developing a sales team.
• Commercial acumen to propose and bid for competitive contracts.
• Experience in tender and bid writing for sizable opportunities.
• Excellent communication and presentation skills, both internally and externally.
• Understanding of hire contracts and terms.
• Ability to work across teams and build customer proposals and commercial contracts.

The personal behaviors you will display:

• A friendly and personable approach.
• Flexibility and resilience to handle change.
• Confidence with a positive, 'Can do' attitude.
• Energy and drive to work hard and persevere.
• Self-belief to make things happen under tight timelines.
• Diplomatic and tactful communication.
• Collaborative style, listening to others and bringing people along.