Floor Manager - Edinburgh

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate leader to enhance the in-store customer experience. This role involves coaching a vibrant team of stylists, ensuring exceptional service, and achieving sales targets. As an ambassador for the brand, you will inspire both customers and your team, showcasing products effectively and managing store operations. With a generous benefits package, including a wardrobe allowance and commission opportunities, this position offers a dynamic work environment in the heart of Edinburgh. If you are driven, enthusiastic, and love fashion, this is the perfect opportunity for you.

Benefits

Generous wardrobe allowance

Commission scheme

Employee discount for friends and family

Health plans and mental health support

Additional holiday days based on service

Qualifications

• Strong leadership skills to coach and support team members.
• Ability to manage customer queries and ensure excellent service.

Responsibilities

• Oversee daily store operations and ensure smooth processes.
• Inspire and motivate the team to achieve sales targets.

Skills

Leadership

Customer Service

Sales Target Achievement

Team Motivation

Fashion Knowledge

Digital Systems Proficiency

Tools

Reporting Tools

Job description

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The role

Will involve great organisation, resilience, enthusiasm, and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of your role, coaching and supporting team members with motivation to succeed and deliver sales targets, as well as providing exceptional service that makes our customers feel amazing.

What will I be doing?

1. The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring all processes run smoothly, as well as ensuring customers receive the best experience in store.
2. You will oversee and support stylist team members with customer queries via our online customer service system.
3. You will work with our customer experience team leaders to manage KPIs and SLAs for online support.
4. You’ll be an ambassador for our product, inspiring both in-store and online customers and your team.
5. Ensure our product is showcased well, following guidelines and prominently displaying best-sellers for the best brand experience.
6. Accountable for daily store operations and team deployment, supporting your stylists and developing your business acumen.
7. Work with management to exceed store targets and KPIs.
8. Manage people matters such as return-to-work interviews, investigations, and performance reviews.
9. Create and implement floor plans and rotas to set up the store for success each day.

What skills do I need?

1. You love fashion! Be an irresistible ambassador for AllSaints and believe in the power of a great outfit.
2. Tenacity and belief to succeed; aim high and set challenging targets for your team.
3. Know your store inside out, be an active user of reporting tools, and understand customer needs.
4. Quick to learn new digital systems and processes.
5. Honest, trustworthy, and dependable, living by our brand values.
6. Protect the brand with a caring attitude towards customers, profit, product, and team wellbeing.
7. Confident and hardworking leader, inspiring your team even in your absence.

About the location

Our standalone store in George Street, Edinburgh, trades from 10:00am to 7:00pm (seasonal changes may apply). It’s a vibrant, close-knit team in the heart of the city, about a 10-minute journey from Edinburgh Waverley station.

What we stand for

• The Customer is the Boss: We work as one team to serve our customers.
• One Team: We share ideas and collaborate.
• We Do What We Say: We work towards clear outcomes.
• We Are Responsible: We understand our impact and stay positive about the future.

Benefits

• A generous wardrobe allowance to wear our clothes daily.
• Potential to earn more through our commission scheme.
• We are a disability-confident employer.
• Employee discount for friends and family.
• Up to 2 years of service: 33 days (25 days + bank holidays).
• Over 2 years of service: 36 days (28 days + bank holidays).
• Access to health plans, virtual GP, mental health support, and more.

#WeAreAllSaints

We aim to build diverse teams where everyone is respected, valued, and contributes to our brand's success. We are committed to equal opportunity and discrimination-free employment. Even if you don’t tick all boxes, we’d love to hear from you. If you need support or adjustments during your application, please contact us.