Service Delivery Manager

TN United Kingdom; Belfast; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An innovative consultancy is seeking a Technical Service Delivery Manager to enhance customer experiences across various platforms. This role involves managing service delivery in a multi-supplier environment, ensuring excellent communication with stakeholders. You'll leverage your expertise in ITIL and Agile methodologies to develop robust support processes. Join a diverse team dedicated to creating impactful solutions and enjoy flexible working arrangements while contributing to a culture that values ingenuity and collaboration.

Benefits

Private Healthcare

25 Days Annual Leave

Generous Pension Scheme

Community Involvement Opportunities

Annual Performance-Based Bonus

Share Ownership

Tax Efficient Benefits

Qualifications

• Proven experience in managing relationships and service levels in enterprises.
• Strong decision-making and leadership skills.

Responsibilities

• Deliver market-leading customer experiences for products and platforms.
• Build and scale service management offerings.

Skills

ITIL

Agile Methodology

ServiceNow

Jira

Confluence

Customer Service

Communication Skills

Tools

ServiceNow

Jira

Confluence

Job description

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We believe in the power of ingenuity to build a positive human future.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists.

We operate globally from offices across the UK, US, Netherlands and Nordics.

PA. Bringing Ingenuity to Life.

Job Description

Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.

Do you like understanding people and creating great experiences for them? Can you find potential for improvement in situations? Could you help us develop robust and resilient support processes?

We're looking for someone to take on a Technical Service Delivery Manager role, to deliver a market leading customer experience for our ingenious products and platforms. You will help us build and scale our service management offering ensuring that we continue to delight our customers across multiple products and platforms in a diverse set of industries.

As a growing team, communication and sharing across the group is important for us and collaboration across the full team (sales, operations, and engineering) is very common. We want your expertise to deliver a leading customer experience as we accelerate our growth.

You will potentially work on platforms that form part of critical national infrastructure. The individuals we seek will be an expert in technical delivery management and operational processes. You are likely to operate in a multi-supplier environment, often dealing with a wide variety of stakeholders, therefore your need to be an excellent communicator, both written and verbal.

Qualifications

• Working knowledge of ITIL
• Knowledge of IT industry & best practices
• Understanding of Agile Methodology
• Proven experience of managing relationships and service levels into enterprise organisations
• Excellent decision-making ability coupled with leadership skills to bring people with you
• Strong working knowledge of ServiceNow, Jira and Confluence

An enthusiasm for any of the following:

• People centricity for leadership, development and culture
• Obsession for truly differentiating customer service
• Curiosity for learning more about technology, industry and service impact
• Comfortable with ambiguity
• Innovative, problem solving attitude
• Excellent listening, verbal and written communication skills

#LI-CE #Hybrid

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA .

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.