Salesforce Administrator

Trustpilot, Inc.; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a skilled Salesforce Administrator to enhance the efficiency and reliability of their Salesforce platform. In this role, you will act as the primary liaison between the Global CX team and the central Salesforce admin team, ensuring seamless communication and alignment. Your expertise will help optimize the Salesforce Service Cloud instance, driving improvements in user experience and data integrity. Join a vibrant team that values collaboration and offers rich learning opportunities, all while contributing to a mission of building trust through customer experiences.

Benefits

Flexible working options

Competitive compensation package

25 days holiday

Paid volunteering days

Learning and development opportunities

Pension and life insurance

Health cash plan

Paid parental leave

Cycle-to-work scheme

Access to discounts and deals

Qualifications

• Experience in Salesforce Service Cloud administration required.
• Strong analytical skills to identify trends and insights.

Responsibilities

• Design and maintain the Salesforce Service Cloud instance.
• Provide user support for the Global CX organization.

Skills

Salesforce Administration

Process Optimization

Analytical Skills

Communication Skills

Education

Salesforce Certification

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

Job description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

Global CX (Customer Experience) provides support to our customers through all available support channels, including chat, phone, email, and social media. You will work closely with all internal teams, such as Support, Service Delivery, and Customer Experience, but also stakeholders in other departments within our business, including operational and commercial functions outside of Global CX.

Your team, CX Operations, is tasked with ensuring our business systems are optimised to provide the best possible outcome for our customers. We are looking for a highly skilled, motivated, and innovative Salesforce Administrator to help improve the efficiency, reliability, and usability of our Salesforce instances and their connected ecosystem. As a Salesforce Administrator, you will be responsible for optimizing our Salesforce platform to support our Global CX team. You will be responsible for ensuring data integrity, system functionality, and user satisfaction.

What you'll be doing:

• Act as the primary point of contact between the Global CX team and the central Salesforce admin/development team, facilitating communication and ensuring alignment.
• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements.
• Provide user support for all functions of the Global CX organisation
• Contribute to the delivery and maintenance of onboarding and training of new colleagues
• Ensure we collect and action on feedback received from users of our business apps
• Promote best practices in the use of our business systems, in particular SFSC
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

• Certification as an SFSC Admin is required.
• Expeince working with SFSC in a development or administrator capacity. Experience with Salesforce Experience and Marketing Cloud is an advantage
• Practice a "customer first" mindset.
• Skillful in both communication and presentation, adept at expressing technical ideas in straightforward language.
• Extensive experience in process optimisation.
• Advanced analytical skills, with an ability to identify trends and provide actionable insights.

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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