Customer Service, Personal Banker - 6 Month Fixed Term Contract

NatWest Group; Guildford; On-site; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Personal Banker in Guildford. In this role, you'll be the first point of contact for customers, providing exceptional service and support while helping them achieve their financial goals. Your proactive approach will enhance the banking experience, and you'll receive comprehensive training to develop your skills. With a competitive salary and a flexible benefits program, this opportunity allows you to thrive in a dynamic environment while contributing to a customer-focused team.

Benefits

Flexible Reward Programme

Generous Holiday Entitlement

Monthly Retirement Fund Contribution

Qualifications

• Motivated and driven to develop your career with a customer-centric approach.
• Strong communication skills to explain products and procedures.

Responsibilities

• Provide outstanding service and support to branch customers.
• Complete general banking requests and help customers understand services.

Skills

Customer Service

Strong Communication Skills

Attention to Detail

Interpersonal Skills

Ability to Work Under Pressure

Education

Foundation Certificate in Responsible Banking

Job description

Join us as a Customer Service, Personal Banker in Guildford

• You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We'll look to you to proactively find ways to continually enhance our customer banking experience.
• We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
• We are offering this role for a period of six months, ending on 30th November 2025.
• This job does not meet Skilled Worker visa sponsorship requirements.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you'll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries, and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you'll need

To be successful in this role you'll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are essential, as you'll need to highlight the benefits of our products and procedures to our customers in an easy-to-understand manner.

You'll also need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we'll reward you

You'll join us on a competitive salary starting at £27,585 pro rata for the hours you work.

You'll also benefit from:

• A range of protection, healthcare, and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible regarding your working hours, typically during branch opening hours between 9 am and 5 pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.