Sales Support Advisor

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Carwow Group is driven by a passion for getting people into cars. Not just any car, but the right car. We are building the go-to destination for car-changing, reaching drivers everywhere with our portfolio of automotive brands: Carwow, Auto Express, evo, Driving Electric, and Car Buyer.

Starting as a simple reviews site, we are now one of Europe's largest online car-changing platforms — over 10 million customers have used Carwow to buy and sell cars. Last year, we grew over 50%, with nearly £3 billion worth of cars bought through our site, and numerous cars listed via our Sell My Car service.

In 2024, we acquired Autovia, doubling our audience overnight. We now boast one of the world's biggest YouTube channels with over a billion annual views, publish millions of print copies of our magazines, and reach over 350 million web content viewers annually.

WHY JOIN US?

We are recognized in the Culture 100 list of top growth companies by Hyer and recently raised $52 million in funding led by Bessemer Venture Partners, an early backer of LinkedIn and Shopify. We are constantly exploring new territories and driving positive change, building new experiences, launching titles, and listening to drivers.

Being part of Carwow Group means championing drivers, disrupting the automotive industry, and embracing failure as part of innovation. Our team of 500 employees across the UK, Germany, Spain, and Portugal is revolutionizing car-changing, and we are expanding rapidly across our brands and countries. Join us!

THE ROLE

As a Sales Support Advisor, you will play a vital role in ensuring smooth sales and customer support operations, providing a seamless experience for customers selling vehicles and assisting dealers in sourcing stock efficiently.

WHAT YOU'LL DO

• Engage with customers via phone, email, and live chat to provide assistance during their car selling journey.
• Support the sales team with administrative tasks.
• Review uploaded service history documentation, removing personal identifiable information to ensure GDPR compliance.
• Resolve customer concerns professionally, escalating issues when necessary, including payment-related queries.
• Communicate with dealers through the intercom system, update CRM systems, and forward requests as needed.
• Perform administrative duties such as confirming vehicle collections and updating photo tags for listings.
• Prepare reports on customer interactions, feedback, and sales performance.
• Support other areas of the business, such as collections and customer experience.

REQUIREMENTS

WHAT YOU'LL NEED

• Excellent customer service skills, with experience interacting over the phone and email.
• Versatility, eagerness for new challenges, proactive attitude.
• Strong organizational skills for task management and timely completion.
• A commitment to delivering exceptional customer service.
• Enthusiasm, a positive mindset, and team spirit.
• Excellent spoken and written English, IT literacy, and administrative skills.

WHAT'S IN IT FOR YOU

• Competitive salary and benefits, including pension, healthcare, and holidays.
• Share options, learning and development budget, and regular social events.
• Additional perks like work-from-abroad options, parental leave policies, and home office allowances.
• A diverse, inclusive environment that values different backgrounds and experiences.