Shift Leader North/East London

TN United Kingdom; Greater London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Manager to lead a dynamic team in a bustling restaurant environment. This role involves overseeing daily operations, ensuring customer satisfaction, and fostering a collaborative atmosphere. As a Shift Manager, you'll have the opportunity to develop your leadership skills while managing a large team and contributing to the restaurant's success. With a focus on delivering exceptional service and driving profitability, this position offers a rewarding career path in the hospitality sector. Join a company that values integrity, community, and inclusivity, and make a real impact in your role.

Benefits

Holiday Pay

Service Awards

Pension Scheme Enrollment

Meal Allowances

Employee Discounts

Qualifications

• Experience in managing teams in retail or hospitality.
• Ability to lead by example and deliver excellent customer service.

Responsibilities

• Complete shift work requirements by coaching employees.
• Monitor operations and resolve operational problems.

Skills

Team Management

Customer Service

Problem-Solving

Leadership

Adaptability

Job description

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McDonald's is one of the most recognized brands in the world, and at the core of that brand are our values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

Position: Shift Manager

As a Shift Manager, you will be responsible for completing all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by adhering to production, productivity, quality, and customer service standards. Your role includes monitoring operations, reallocating resources, and resolving operational problems.

You will work within a multi-million-pound restaurant, managing a team of 100 or more employees. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

Candidate Profile:

• Experience in managing and leading teams within retail, hospitality, business, or customer-focused environments.
• This role is restaurant-based and involves working flexible shift patterns, including weekends and bank holidays.

Position Requirements:

• Display leadership and model customer-focused behaviors to delight our customers.
• Deliver personalized service and connect with customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries and stay informed about our food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnights (if trading 24 hours), to gain experience in all aspects of the business.

Benefits:

Our benefits package includes holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts from top high street and online brands, and much more.