Centre Manager

TN United Kingdom; Cheltenham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Garage Services Team Leader to join their innovative Fusion centres. In this pivotal role, you will lead a dedicated team of skilled technicians and customer service advisors, ensuring exceptional customer experiences and operational excellence. With a strong focus on achieving sales targets and optimising workforce scheduling, you will play a key role in driving the centre's success. The company offers a dynamic work environment with numerous rewards, including a generous bonus scheme and various employee benefits. Join this forward-thinking organisation and contribute to their mission of getting the nation safely back on the move.

Benefits

Holiday and contributory pension

25% off most products

Up to 50% discount on garage bills

Discount on Breakdown Cover

Life assurance

Employee assistance programme

Trade Price Bike Scheme

Sharesave scheme

Health Cash Plan

Wagestream app

Qualifications

• Proven success in exceeding customer metrics and effective coaching.
• Management experience with capability and performance management.
• Track record of meeting sales targets and compliance standards.

Responsibilities

• Lead a team to deliver seamless service and drive centre success.
• Manage operations to maximise profit and ensure quality standards.
• Analyse customer metrics to exceed sales and profit targets.

Skills

Customer Service Excellence

Management Skills

Technical Training Development

Sales Target Achievement

Communication Skills

Labour Force Scheduling

Time Management

Proficiency in Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Opportunity: Garage Services Team Leader at Halfords

Join our exciting Halfords Garage Services team at one of our new Fusion centres, equipped with the latest facilities to provide a first-class customer experience and a great working environment. As a team leader, you'll play a pivotal role in driving the centre's success, supported by an Assistant Manager and Workshop Controller. Lead a team of around 11 skilled technicians and customer service advisors to deliver seamless service.

Benefits:

• Average uncapped bonus of £10,800 per year (potential to earn more)
• 5 days a week
• Refer a friend scheme – T&C's apply

Success in this role involves:

• Achieving success with teams and delivering fantastic customer experiences
• Managing day-to-day operations to maximise profit and minimise loss
• Ensuring quality standards and results through excellence
• Optimising workforce scheduling to meet customer demand
• Analyzing customer metrics and centre performance to exceed sales, margin, and profit targets

Required Experience and Skills:

• Proven success in exceeding customer metrics targets and delivering effective coaching
• Management experience, including capability and performance management
• Experience developing colleagues through technical training
• Track record of meeting sales targets and compliance standards (Health & Safety, quality)
• Excellent verbal and written communication skills
• Labour force scheduling and time management skills
• Proficiency in Microsoft Word, Excel, PowerPoint, and in-house systems
• Valid full driving licence

Rewards and Benefits:

• Holiday and contributory pension
• 25% off most products in Halfords stores and online
• Up to 50% discount on garage bills at Halfords Autocentre
• Discount on Breakdown Cover and bike cover
• At least 25% colleague discount at Tredz
• Life assurance, uniform, and various shopping discounts
• Employee assistance programme, Trade Price Bike Scheme, Sharesave scheme, Wagestream app, and Health Cash Plan

We are growing rapidly, focusing on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.

Not sure if you meet all criteria? We encourage you to apply anyway! We are committed to creating an inclusive workplace and welcome applications from all backgrounds.